Aaron Thomas Young
San Bruno
Summary
Dynamic Senior Operations Manager with a proven track record at Watchpoint Logistics Inc, excelling in KPI metrics and P&L management. Expert in driving operational improvements and fostering team development, achieving world-class employee satisfaction. Adept at data analysis and process enhancement, ensuring compliance and efficiency across multiple departments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
North American Transportation, Watchpoint Logistics Inc
Burlingame
09.2020 - Current
- Spearheaded performance metric analysis and reporting for the North American Transportation network, driving operational improvements
- Successfully onboarded and maintained contractual and insurance records for carriers and agents
- Authored and audited Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency
- Managed multiple departments, including Carrier Management, Track and Trace, and Freight Brokerage teams
- Coordinated after-hours, weekend, and holiday operations, ensuring seamless service delivery
- Facilitated relocation and management of Cartage and Cross Dock Operation in 2023.
Product Development Manager
Watchpoint Logistics Inc
Burlingame
01.2018 - 01.2020
- Developed and implemented Freight Brokerage and Track and Trace Divisions,
- Enhanced operational efficiency by streamlining processes and training employees.
Operations Manager
Watchpoint Logistics Inc
Burlingame
01.2015 - 01.2018
- Managed local cartage and warehouse operations
- Acted as the company-designated safety coordinator
- Was responsible for department P& L, in which results were presented to Executive Management monthly
- Acted as the facilities forklift trainer in charge of certifying employees
- Implemented and led the Pilferage Prevention Committee
Assistant Manager
Watchpoint Logistics Inc
Burlingame
01.2014 - 01.2015
- Assisted in the oversight of the customer service and billing departments
- Oversaw the warehouse operations
- Participated in project management
Night Operations Supervisor
Watchpoint Logistics Inc
Burlingame
01.2012 - 01.2014
- Supervised the evening warehouse, cartage, and customer service operations
- Authored a 38-page safety work instruction that is still in use today
Night Operations Lead
Watchpoint Logistics Inc
Burlingame
01.2010 - 01.2012
- Led the execution of inbound and outbound order processing
- Led all warehouse-related activities, including forklift, packing, and RMA operations
- Led monthly and quarterly inventory cycle counts
Forklift Operator
Watchpoint Logistics Inc
Burlingame
01.2008 - 01.2010
- Was responsible for properly executing inbound receiving and outbound shipping procedures
- Obtained required forklift certification for both sit-down and stand-up forklifts Leadership Experience-
- Successfully managed upwards of forty employees, both directly and indirectly
- Was a member of the Executive Committee for over five years
- Mentored and trained employees for internal management-level promotions
- Completed scalable employee annual performance review and team member goals
- Achieved world-class levels of employee and customer satisfaction yearly
Education
College of San Mateo - Business Administration
College of San Mateo
San Mateo, California09.2026
Skills
- Advanced proficiency in Microsoft Office (Excel, PowerPoint)
- Expertise in KPI metrics and reporting
- Strong leadership and employee development skills
- P&L management experience
- Knowledge of ISO compliance and safety regulations
- Team building
- Project management
- Data analysis
- Process improvement
- Employee training
- Communication skills
- Facility management
- Logistics management
- KPI reporting
- Safety management
- Written communication
- Business development
Certification
- IATA Hazardous Materials Transportation Certification (Classes 1-9 Air, Ocean, and Road)
- OSHA 30-hour General Industry Safety and Health certification
- Pro Tread full course completion (over 150 certifications)
- Forklift Train the Trainer certification (via Crown and Big Joe's Forklifts)
- California State Board of Pharmacy 3PL License
- TSA- Ion Scan, Physical, and X-ray pre-screening certification (via Smiths Detection)
- 5S Certification
- Adult CPR/ First Aid
Leadership Experience
- Successfully managed upwards of forty employees, both directly and indirectly.
- Was a member of the Executive Committee for over five years.
- Mentored and trained employees for internal management-level promotions.
- Completed scalable employee annual performance review and team member goals.
- Achieved world-class levels of employee and customer satisfaction yearly.
Timeline
Senior Operations Manager
North American Transportation, Watchpoint Logistics Inc
09.2020 - Current
Product Development Manager
Watchpoint Logistics Inc
01.2018 - 01.2020
Operations Manager
Watchpoint Logistics Inc
01.2015 - 01.2018
Assistant Manager
Watchpoint Logistics Inc
01.2014 - 01.2015
Night Operations Supervisor
Watchpoint Logistics Inc
01.2012 - 01.2014
Night Operations Lead
Watchpoint Logistics Inc
01.2010 - 01.2012
Forklift Operator
Watchpoint Logistics Inc
01.2008 - 01.2010
College of San Mateo - Business Administration
College of San Mateo