Gary Block
Vancouver,B.C
Summary
Polished Hotel hospitality professional with over ten years experience within Concierge.
Excellent interpersonal communication skills with focus on guest satisfaction when interacting with guests.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature.
Detail-oriented team player with strong organizational skills. Ability to handle multi-skill simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Concierge
Coast Coal Harbour By APA
06.2022 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Provided accurate information regarding local attractions, restaurants and activities.
Concierge
St Regis Hotel
03.2012 - 05.2022
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
Club Lounge Attendant
Sheraton Wall Centre
02.2009 - 05.2012
- Provide professional, friendly and engaging Five Star Service
- Ensure all Sheraton standard and operating procedures are adhered to basic bartending and wine service
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Provided accurate information regarding local attractions, restaurants and activities.
Education
Advanced Diploma - Hospitality And Tourism Management
William Angliss Institute
Melbourne, VIC2002
High School Diploma -
Templestowe College
Melbourne, Australia12.1996
Skills
- Effective interpersonal communication skills (written/oral), including active listening skills;
- Team player, willing to go above and beyond to assist others;
- Aptitude to learn;
- Strong problem solving skills with ability of multitasking and prioritizing work
- Excellent time-management and organizational skills, and attention to detail
- Ability to work independently and as part of team excellent time management skills and ability to deal with multiple concurrent tasks
- Proficient with MS Office applications (Word, Excel, Outlook, PowerPoint)
- Alice Hospitality Software
- Micros Squirrel, Opera, Fidelio
- Class Five Drivers License
Accomplishments
- ACCOMPLISHMENTS, Recognized as Vancouver Tourism Awards Nominee, 2014-2023
- CERTIFICATIONS
- WHMIS Certified 2015
- Occupational First Aid Level 1 CPR/AED
- Food Safe Level 1
- Serving it Right
- Aspiring member of Les Clef d'Or 2016
- VOLUNTEERING Visitor Counselor - Destination Vancouver, 2009 to Present
Timeline
Concierge
Coast Coal Harbour By APA
06.2022 - Current
Concierge
St Regis Hotel
03.2012 - 05.2022
Club Lounge Attendant
Sheraton Wall Centre
02.2009 - 05.2012
Advanced Diploma - Hospitality And Tourism Management
William Angliss Institute
High School Diploma -
Templestowe College
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