Larissa Risso
Chilliwack,Canada
Summary
Hospitality professional with extensive experience in delivering top-notch guest services and maintaining smooth front desk operations. Known for strong attention to detail and commitment to ensuring pleasant guest experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes. Proficient in managing reservations, handling guest inquiries, and resolving issues promptly.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Coast Chilliwack Hotel by APA
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Hotel Front Desk Clerk
Comfort Inn
06.2023 - 11.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Registered and assigned rooms to guests, provided room keys, received messages and maintained accounts.
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
- Balanced property accounts and completed regular audits of room charges and finances.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
B2B After-Sales Analyst
Blueticket
09.2017 - 05.2020
- Assisted sales team in tracking inbound leads and sources to increase capital flow transparency.
- Liaised with customers in person, online and by phone.
- Kept detailed records of sales or other business transaction records, inputting data into company system.
Bilingual Event Hostess
Self-employed
10.2015 - 08.2017
- Liaised with contractors, staff, and customers with regards to logistical operations and support of multiple programs and events.
- Translated English-Portuguese and Portuguese-English speeches to achieve correct messaging, style and context.
- Set up all equipment, supplies and materials to prepare for events.
Bilingual Front Desk Receptionist
IL Campanario Resort Hotel
10.2014 - 10.2015
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance.
- Reviewed guest accounts and charges during check-out to generate invoices and receipts.
- Oversaw concierge services to help guests enjoy amenities.
- Nominated 8 consecutive times as The Employee of the Month by clients reviews.
Personal Assistant
Sabrina VandenBrink
06.2012 - 06.2014
- Managed complex schedules and coordinated professional and personal meetings and appointments.
- Provided in-home care for infants.
- Organized computer files, sensitive documents, and home office supplies.
- Ran errands, pick-up food and mail or ship packages.
Tour Guide
Self-employed
05.2010 - 02.2012
- Led tours for specific groups, shaping educational materials to best suit each group's demographics.
- Delivered feedback to management to help improve tours and features for guests.
- Outlined safety procedures to guests and emergency evacuation plans.
Education
Tourism and Hospitality Management
ILSC Vancouver
Vancouver, BC06.2012
Tourism and Hospitality Technician
ETEC Polivalente de Americana
Americana, SP06.2009
Certified South America Tour Guide
ETEC Polivalente de Americana
Americana, SP06.2009
Skills
- Multilingual proficiency
- Property management systems
- Coaching and mentoring
- Problem-solving abilities
- Effective communication
- Multitasking Abilities
Accomplishments
- Ambassador of The Month - April, 2024
- Ambassador of The Year - 2024
- Ambassador of The Month - June, 2025
Languages
English, Bilingual
CELPIP-General Test Date: 19-Feb-2023 CLB 11
Portuguese, Native
Additional-info
- Certified in Occupational First Aid Level 1, 2023
- Choice University Online - Hotel Operations Success Training, 2023
- Room To Be Green - Certification Program, 2023
Timeline
Front Desk Receptionist
Coast Chilliwack Hotel by APA
11.2023 - Current
Hotel Front Desk Clerk
Comfort Inn
06.2023 - 11.2023
B2B After-Sales Analyst
Blueticket
09.2017 - 05.2020
Bilingual Event Hostess
Self-employed
10.2015 - 08.2017
Bilingual Front Desk Receptionist
IL Campanario Resort Hotel
10.2014 - 10.2015
Personal Assistant
Sabrina VandenBrink
06.2012 - 06.2014
Tour Guide
Self-employed
05.2010 - 02.2012
Tourism and Hospitality Technician
ETEC Polivalente de Americana
Certified South America Tour Guide
ETEC Polivalente de Americana
Tourism and Hospitality Management
ILSC Vancouver
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