Gaëlle Hédou
Montreal,QC
Summary
Driven and ambitious aspiring hairdresser ready to delight customers. Great at following directions, works very well with other people, and is eager to learn and continue to improve hairdressing skills while taking current customer service expertise into this new field.
Overview
2
2
years of professional experience
Work History
Bartender/Server
Mckibbin’s
Pointe-Claire, Quebec
01.2024 - 01.2025
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
Hostess/Busser/Food Runner
Ye Olde Orchard
Pointe-Claire, Quebec
01.2023 - 01.2024
- Managed reservations and seating arrangements to optimize dining flow.
- Provided menus and explained daily specials to enhance guest experience.
- Greeted guests warmly upon arrival to ensure a positive first impression.
- Monitored dining area for cleanliness and organized tables for new guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted servers in bussing tables when needed during busy periods.
- Assisted in preparing the restaurant for opening and closing shifts.
- Stocked server areas with supplies before, during and after shifts.
- Supported dishwashers by transporting dirty dishes to the wash area.
Education
High School Diploma -
Kuper Academy
Kirkland, QC07-2021
DEP -
Gordon Robertson Beauty Academy
Beaconsfield, QCSkills
- Bilingual (French and English)
- Customer service
- Fast learner
- Works well under pressure
- Team collaboration
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Sales
Timeline
Bartender/Server
Mckibbin’s
01.2024 - 01.2025
Hostess/Busser/Food Runner
Ye Olde Orchard
01.2023 - 01.2024
High School Diploma -
Kuper Academy
DEP -
Gordon Robertson Beauty Academy