GALLILEA ROXAS-FORMENTERA
Toronto,ON
Summary
Detail-oriented and highly organized professional with proven experience in administrative support, office management, project coordination, and customer service. Adept at managing calendars, correspondence, and documentation while supporting executives and teams in fast-paced environments. Skilled at multitasking, prioritizing workloads, and maintaining confidentiality. Strong interpersonal and communication skills with a collaborative mindset and commitment to operational excellence.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/ Office Administrator
Agellan Management Lmtd
04.2025 - Current
- Oversee and coordinate day-to-day office administrative procedures, ensuring efficient operations and implementing improvements where needed.
- Establish work priorities, support the executive, asset management and accounting teams, and ensure deadlines and organizational procedures are consistently followed.
- Coordinate and plan office services, including communication systems, IT-related devices, equipment, supplies, office accommodations, and maintenance needs.
- Administer and troubleshoot the Company’s communications systems (telephone and computer systems) and resolve related issues to support business operations.
- Perform reception and front-office functions such as handling inquiries, managing incoming/outgoing mail and packages, and ordering office and kitchen supplies.
- Organize, plan, and support company social events, meetings, and corporate activities.
- Manage calendar bookings and meeting scheduling using Microsoft Outlook and Teams and coordinate travel arrangements and accommodations.
- Maintain, update, and securely manage employee records, including contracts, contact information, vacation tracking, and other HR-related documentation.
- Assist the Accounts Payable Administrator in sending and receiving cheques and invoices.
- Assist with onboarding and offboarding processes, ensuring proper documentation, access setup/termination, and compliance with company procedures.
- Handle matters that involve human resources processes, confidential information, or sensitive corporate content.
- Assist in preparing reports, correspondence, and administrative documents as required.
- Perform any other administrative duties, tasks, or special projects as assigned.
Teacher’s Technical Assistant
Seneca Polytechnic
09.2023 - 04.2024
- Assisted faculty in delivering lectures, workshops, and technical training for broadcasting and film courses.
- Set up and maintained AV equipment, cameras, and editing suites; managed equipment inventory and loans.
- Provided support to students individually and in groups to ensure understanding of technical software.
Email Banking Support Officer - Assistant Manager
Bank of the Philippine Islands (BPI)
04.2017 - 12.2022
- Attended to clients’ needs by receiving, investigating, and resolving inquiries, requests, and complaints.
- Supervised and coordinated the work of phone banking specialist during daily operations.
- Assisted in training new team members and provided ongoing coaching and support.
- Handled escalated or complex client issues that frontline staff could not resolve.
- Developed and recommended improvements to customer service procedures and workflows.
- Followed standard handling and scripts to ensure quality customer service.
- Documented customer concerns completely and accurately and coordinated with processing or business units when necessary.
- Met scorecard targets, which were composed of the following metrics – attendance and schedule adherence, average handling time, quality monitoring, learning checks, and other relevant metrics as the business deemed necessary.
- Monitored the team’s performance through real-time monitoring of attendance, adherence to schedules, and key performance indicators set.
Credit Authorizer
Security Bank Corporation
01.2015 - 03.2016
- Reviewed and approved credit requests, minimizing risk and ensuring compliance with internal protocols.
- Reported irregularities and assisted fraud investigations.
Education
Diploma - Broadcasting Television
Seneca College
04.2024
Bachelor - Broadcast Communication
Polytechnic University of The Philippines
05.2012
Skills
- Office & Administrative Support
- Executive Assistance & Calendar Management
- Event coordination
- Travel Booking
- Written & Verbal Communication
- Filing Systems & Organization
- Correspondence & Document Preparation
- HR Support: Onboarding, Offboarding & Records Maintenance
- Reception Duties & Technology Management
- Team Collaboration & Cross-Functional Support
- Project Coordination, Multitasking & Time Management
- Project Management Tools: Trello, Notion, Asana
- MS Office Suite: Word, Excel, PowerPoint, Outlook
- Social Media Management (Buffer)
- Customer Service & Client Relations
- Office management
- Scheduling and calendar management
Additional Notes / Highlights
- Proven ability to maintain confidentiality and handle sensitive information professionally.
- Strong organizational and time-management skills, with the ability to work independently and under pressure.
- Comfortable learning new software and tools quickly to support office and executive operations.
Timeline
Administrative Assistant/ Office Administrator
Agellan Management Lmtd
04.2025 - Current
Teacher’s Technical Assistant
Seneca Polytechnic
09.2023 - 04.2024
Email Banking Support Officer - Assistant Manager
Bank of the Philippine Islands (BPI)
04.2017 - 12.2022
Credit Authorizer
Security Bank Corporation
01.2015 - 03.2016
Diploma - Broadcasting Television
Seneca College
Bachelor - Broadcast Communication
Polytechnic University of The Philippines