Gail Mackinnon

effectively managed high call volumes and multitasking in a fast-paced environment.

• Consistently met performance targets through diligent attention to detail and strong communication skills.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• i addressed customers concern and providing accurate information.
• Resolved customer complaints with empathy,
• i would take calls for new hires and show them how things worked and answered their question
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills,
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.in a timely manor
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Met customer call guidelines for service levels, handle times