Jaspreet Jandu
Surrey,BC
Summary
Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Agent
MCI, The Sydney Call Center
2022.12 - 2023.03
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
Call Center Representative
Service BC
2020.05 - 2022.11
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Warehouse Associate and Shipping Assistant
Lululemon
2019.12 - 2020.03
- Used hand-held devices and computers to record and monitor inventory levels.
Customer Service Representative and Cashier
Walmart
2018.05 - 2019.10
- Resolved customer inquiries and complaints quickly.
Education
GED -
Red River College of Applied Arts, Science And Technology
Winnipeg, MBHigh School Diploma -
SMMB Memorial School
Punjab, IndiaSkills
- Time Management
- Multitasking
- Planning
- Organizational skills
- Working Knowledge of Microsoft Office including Outlook, Excel, Word and Powerpoint
- Exceptional Interpersonal and Communication Skills
- Quality Control
- Sales Expertise
- Customer service
- Billing Inquiries
- Credit Card Payment Processing
- Order Fulfillment
- Experience using MS Excel, PowerPoint, Spreadsheets, Word, typing around 35-40 wpm.
Timeline
Remote Customer Service Agent
MCI, The Sydney Call Center
2022.12 - 2023.03
Call Center Representative
Service BC
2020.05 - 2022.11
Warehouse Associate and Shipping Assistant
Lululemon
2019.12 - 2020.03
Customer Service Representative and Cashier
Walmart
2018.05 - 2019.10
GED -
Red River College of Applied Arts, Science And Technology
High School Diploma -
SMMB Memorial School
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