Gleynice Enih
Saskatoon,SK
Summary
Bilingual (French-English) customer service professional with proven experience in remote call center environments. Adept at handling high-volume inbound calls, processing orders, and resolving customer concerns with empathy and efficiency. Known for exceeding performance targets and delivering exceptional service in fast-paced settings. Tech-savvy, self-motivated, and flexible with scheduling needs.
Overview
1
1
year of professional experience
Work History
Remote Customer Service Agent
Foundever
Saskatoon, Saskatchewan
08.2024 - 06.2025
- Handled 80+ inbound calls daily, assisting customers in both French and English.
- Processed food delivery orders accurately and efficiently using proprietary software.
- Resolved customer complaints with professionalism, achieving a 95% satisfaction rate.
- Consistently met KPIs including call quality, handle time, and attendance.
- Achieved monthly performance goals including call quality and customer satisfaction.
Retail Associate ( Bilingual )
BestBuy
Ottawa, Ontario
01.2024 - 12.2024
- Provided bilingual support to customers in-store and via phone.
- Assisted with product inquiries, returns, and complaints.
- Recognized for outstanding customer service and teamwork.
- Processed orders and returns, maintaining accuracy and speed.
- Handled POS transactions and inventory management.
- Trained new staff on customer service protocols.
Education
Diploma - Pharmacy Technician
University Of Douala
Douala12-2022
Skills
- Customer service excellence
- Verbal and written communication
- CRM systems (Zendesk, Salesforce)
- Multitasking and time management
- Problem-solving
- Team collaboration
- Remote work tools (Zoom, Teams)
- Fluent in French and English (written and spoken)
- Remote work proficiency
- Order processing systems
- Conflict resolution
- Time management
- Strong communication
- Goal-oriented mindset
Timeline
Remote Customer Service Agent
Foundever
08.2024 - 06.2025
Retail Associate ( Bilingual )
BestBuy
01.2024 - 12.2024
Diploma - Pharmacy Technician
University Of Douala
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