Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gaganpreet Kaur boparai

Winnipeg

Summary

Dynamic Banking Advisor with a proven track record at RBC Royal Bank, excelling in relationship building and customer service. Leveraged analytical thinking to enhance client satisfaction and drive sales through personalized financial solutions. Skilled in decision-making and time management, consistently delivering exceptional results in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Banking Advisor

RBC Royal Bank
03.2025 - 07.2025
  • Extended and sustained relationships with customers to maintain and grow business.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Strengthened customer relationships through timely follow-ups and proactive communication.
  • Improved branch sales performance by cross-selling various banking products and services.
  • Coordinated with various divisions and departments in servicing of routine banking transactions.
  • Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
  • Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.

Customer Service Representative

Skip The Dishes
10.2020 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 08.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.

Education

Bachelor of Arts - Human Resources Management

University of Manitoba
Winnipeg
08-2020

Bachelor of Arts - Journalism And Mass Communication

Punjab University
Punjab, India
07-2016

Skills

  • Decision-making
  • Customer service
  • Time management
  • Multitasking and organization
  • Verbal and written communication
  • Relationship building and management
  • Analytical thinking
  • Sales and marketing

Languages

Punjabi
Native or Bilingual

Timeline

Banking Advisor

RBC Royal Bank
03.2025 - 07.2025

Customer Service Representative

Skip The Dishes
10.2020 - 09.2024

Sandwich Artist

SUBWAY®Restaurants
09.2019 - 08.2020

Bachelor of Arts - Human Resources Management

University of Manitoba

Bachelor of Arts - Journalism And Mass Communication

Punjab University

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