Christy Robinson
Miramichi ,NB
Summary
Offering solid foundation in financial concepts and passion for customer service. Brings ability to quickly learn and apply banking regulations and procedures. Ready to use and develop analytical and communication skills in Customer Experience Lead role.
Overview
5
5
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
11.2023 - 06.2024
- Enhanced customer satisfaction with proactive communication and follow-ups.
- Identified client financial needs by conducting thorough assessments.
- Maintained regular contact with clients, fostering long-term account growth.
- Fostered a positive work environment to boost team morale and productivity.
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Improved branch sales performance by cross-selling various banking products and services.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
Lead Customer Experience Associate
TD
07.2021 - 03.2022
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Lead Customer Service Representative
CIBC
11.2019 - 05.2021
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Skills
- Business prospecting
- Loan processing
- Credit risk evaluation
- Decision-making
- Customer service
- Problem-solving
- Time management
Languages
English
Professional Working
Timeline
Banking Advisor
RBC Royal Bank
11.2023 - 06.2024
Lead Customer Experience Associate
TD
07.2021 - 03.2022
Lead Customer Service Representative
CIBC
11.2019 - 05.2021