Gagandeep Kaur Gill
Fernie,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Exceptional Nanny with experience supporting daily success and health of children of varying needs and interests. Versatile and adaptable in conducting errands, cooking, changing diapers and entertaining children according to parental specifications. Reliable and supportive member of house operations, assisting family as extenuating circumstances arise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Educated customers about billing, payment processing and support policies and procedures.
Professional Nanny
Shiv Sharma
06.2020 - 07.2023
- Assisted with housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Taught children everyday skills and language.
- Prepared meals and snacks for children based on dietary guidelines.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Babysitter
Harleen Gill
08.2018 - 02.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Promoted language development skills through reading and storytelling.
Crew Member
Wendy's Restaurant
04.2018 - 04.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
No Degree - Health Care Aide
College of The Rockies
Cranbrook, BC03.2024
Associate of Science - Biology And Biochemistry
Columbia College
Vancouver, BC04.2020
High School Diploma -
Dalhousie Public School
Dalhousie04.2017
Skills
- Product Organization
- POS Systems and Ordering Platforms
- Sales Expertise
- Active Listening
- Retail Sales Customer Service
- Business Development Understanding
- Microsoft Excel
- Customer Service
- Typing Proficiency
- Child Supervision
- Household Chores
- Behavioral Corrections
- Educational Support
Certification
- Intermediate First Aid- level C
- CPR and AED certified
- Associate in General Science
Art & craft, hiking, photography
I really like spending time in nature. I find it very relaxing and mind refreshing. I like to go to in nature and capture beautiful sceneries with my camera. Also, in my leisure time I like to paint and draw.
Additional Information
Proficient in English, Punjabi and HIndi
Timeline
Customer Service Representative
Circle K
08.2023 - Current
Professional Nanny
Shiv Sharma
06.2020 - 07.2023
Babysitter
Harleen Gill
08.2018 - 02.2020
Crew Member
Wendy's Restaurant
04.2018 - 04.2019
No Degree - Health Care Aide
College of The Rockies
Associate of Science - Biology And Biochemistry
Columbia College
High School Diploma -
Dalhousie Public School
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