LISSETTE VIDRIO
Wildomar
Summary
Detail-oriented, working with others, and meeting deadline expectations. Skilled of quickly learning new processes and efficiently able to gain knowledge. Reliable, diligent and flexible professional with superb communication capabilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
SG Homecare
08.2023 - Current
- Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
- Answer incoming telephone calls from referral sources and patients
- Utilize technology initiatives and platforms, such as HIPAA-compliant text, chat features, and other communication avenues as established by the company
- Provide front-line support to all referral sources and patients
- Verify insurance eligibility and coverage
- Provide exceptional customer service while speaking on the phone
- Complete member intake, create and schedule orders accurately based on established quality assurance standards
- Ensure data is entered accurately and in a time-sensitive manner
- Inform patients of applicable copays, financial obligations, purchase vs rental options
- Completely document patients’ account with proper notes and account updates
- Follow up on all open tasks in a timely manner
- Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
- Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
- Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
- Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
Behavioral Therapist
Health Pro Pediatrics
01.2023 - 08.2023
- Enhanced client progress by designing and implementing individualized intervention plans based on Applied Behavior Analysis principles.
- Collaborated with multidisciplinary teams to develop comprehensive behavioral treatment plans for clients with Autism Spectrum Disorder.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Improved client communication skills through the use of evidence-based language training techniques such as PECS and sign language.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Increased client independence by teaching essential self-help skills such as toileting, dressing, and feeding.
- Assisted clients in building emotional regulation skills through mindfulness practices and relaxation techniques.
- Enabled successful transitions between activities by implementing visual schedules, timers, and clear verbal cues tailored to each client''s needs.
- Visited clients at home, school and other settings to leverage expertise and positively impact individuals' lives with skilled interventions.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
HR- SCREENING SPECIALIST
KELLERMEYER BERGENSONS SERVICES LLC
08.2021 - 01.2023
- Completed human resource operational requirements by scheduling and assigning employees.
- Located new hires to a local collection facility for pre-employment purposes
- Input of drug test results into GSN system
- Recorded results into Salesforce/Accurate/InfoMart system
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Ensure all verification sent out are followed up on in a timely manner. Quality assurance and data review of information obtain for verification.
- Communicate effectively and efficiently to all parties involve in obtaining verification information
PAYROLL - PUNCH CORRECTION SPECIALIST
KELLERMEYER BERGENSONS SERVICES LLC
12.2020 - 08.2021
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Uploaded time records into Kronos and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for Nationwide employees to verify accuracy of information.
- Created and managed spreadsheets for leave calculations.
LEAD TEACHER
CHILDREN’S PARADISE PRESCHOOL
07.2015 - 12.2020
- Liaised with teachers to develop cohesive educational plans and improve children's support
- Leveraged diverse instructional strategies and hands-on activities to engage children and boost understanding of material
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Involved parents in student learning to increase family interaction and student support
- Organized activities to promote physical, mental and social development of each child
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts
- Administered and documented results of children assessments
- Worked one-on-one with children to create individualized lesson plans to increase progress.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
TEACHER
ALL SAINTS PRESCHOOL
05.2011 - 06.2015
- Work in the toddler class, do art, circle time, activities (in/outdoor), breakfast, lunch snack and nap time, change diapers
- Build a relationship with parents
- Entered data into online student information system to report children activity information
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Helped students build learning and study skills to achieve life-long educational goals.
CASHIER TEAM LEAD
CVS PHARMACY
03.2008 - 05.2011
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Scanned, priced and bagged customer groceries quickly to keep lines moving
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
- Complied with cash handling procedures to meet regional cashier variance policy
- Directed merchandising and signage updates for weekly and seasonal promotional changes
- Learned roles of other departments to provide coverage and keep store operational.
Education
Child Development
SADDLEBACK COLLEGE, MISSION
05.2018
HIGH SCHOOL DIPLOMA - undefined
RANCHO BUENA VISTA HIGH
06.2006
Skills
- Bilingual
- Strong Organization Skills
- Analytical decision making
- Training and Development
- Lesson planning
- Attention to detail, multi-task
- Retail sales customer service
- Product organization
- Correspondence and reporting
- Problem-solving abilities
- Adaptive team player
- Salesforce, Accurate, InfoMart, BrightTree
- Microsoft Word, Excel, Outlook
- Client Relations
- Computer Proficiency
- Product Knowledge
- Receiving support
- Customer Service
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
SG Homecare
08.2023 - Current
Behavioral Therapist
Health Pro Pediatrics
01.2023 - 08.2023
HR- SCREENING SPECIALIST
KELLERMEYER BERGENSONS SERVICES LLC
08.2021 - 01.2023
PAYROLL - PUNCH CORRECTION SPECIALIST
KELLERMEYER BERGENSONS SERVICES LLC
12.2020 - 08.2021
LEAD TEACHER
CHILDREN’S PARADISE PRESCHOOL
07.2015 - 12.2020
TEACHER
ALL SAINTS PRESCHOOL
05.2011 - 06.2015
CASHIER TEAM LEAD
CVS PHARMACY
03.2008 - 05.2011
Child Development
SADDLEBACK COLLEGE, MISSION
HIGH SCHOOL DIPLOMA - undefined
RANCHO BUENA VISTA HIGH
Similar Profiles
Aaron MeyerAaron Meyer
DME Patient Service Technician Specialist at SG HomecareDME Patient Service Technician Specialist at SG Homecare
Stephanie Gamino MaestasStephanie Gamino Maestas
Front Office Medical Assistant at SG HomecareFront Office Medical Assistant at SG Homecare
Aaron MeyerAaron Meyer
DME Patient Service Technician Specialist at SG HomecareDME Patient Service Technician Specialist at SG Homecare
Jazminda AvelarJazminda Avelar
Program Leader at Think Together, IncProgram Leader at Think Together, Inc
Jorge CoronelJorge Coronel
Driver/Forklift Driver/Warehouse Worker at Temecula WinnelsonDriver/Forklift Driver/Warehouse Worker at Temecula Winnelson