Ana Virrueta

• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Assisted team members in improving their performance through constructive feedback and sharing best practices.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Developed successful email marketing campaigns for increased customer engagement and repeat purchases.
• Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.
• Managed multiple vendor relationships to maintain optimal stock levels and negotiate favorable terms for the company.
• Monitored competitor activity to inform strategic planning efforts and capitalize on market opportunities.
• Enhanced customer satisfaction by promptly addressing and resolving email inquiries.

• Data entry: N41, Accutrac,Lambs. Knowledgeable in all wholesale platforms : Fashion Go and La Showroom, Orange shine, Magento.
• Create credit memos, sales orders, invoices and processed refunds/ ups workshop/ Fedex shipping labels.
• Input and processed orders/ tracked shipments.
• Respond to customers concerns and questions in a prompt and timely manner. Process inquires for big buyers.
• Following up on sales and sending line sheets to buyers
• Attended Trade Shows: Magic Show, Dallas Market,Chicago
• Handle complex and escalated customer service issues
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.

• Processed orders via Fashion Go, La showroom, Orangeshine, Faire, Shopify.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Traveled and assisted apparel shows to Atlanta mart, Magic show in Vegas, Dallas apparel mart.
• Monitored online feedback provided by customers regarding services and products to identify points for improvement.
• Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Assisted with hiring, training and mentoring new staff members.
• Mentored team members to enhance professional development and accountability in workplace.
• In charge of the social media platforms : Instagram , TikTok, Facebook, snapchat
• Worked with third-party partners to coordinate website promotional activity.
• Created and maintained corporate website content with accurate prices, products and contact information.
• Monitored daily social media content implementation and consumer interaction to assess branding efforts.

2009 -2012 Chic Glamour Boutique – Store Manage

• Responsible for buying and merchandising.
• Managed warehouse and inventory
• Helped with styling models and customers.
• Kept up to date on fashions and upcoming new items.
• Made employee’s schedule and Handled payroll
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.