Gagandeep Kaur

• Responded promptly to customer queries, providing accurate information and solutions to enhance customer satisfaction and foster long term relationships.
• Analyzed market trends and customer needs to tailor strategies for Rogers telecommunication product and services.
• Conducted regular filed visits to access service delivery and installation, and gather customer feedback for continuous improvement.
• Collaborated with marketing teams to design promotional campaigns that effectively targeted potential customers.
• Led training sessions on newly launched products and services to ensure the sales teams is well equipped to address customer inquirers to close sales effectively.
• Monitored team performance and provided support to team members in the field to address any sales declines and implement correct actions.
• Organized work shops to address areas of low team confidence, focusing on skill development and effective methods for enhancing overall performance to boost morale.

Greeted customers and provided information about Rogers products including technical details of internet services to highlight the benefits of the services.

• Followed up with customers to identified and resolve service, account, or technical issues, ensuring high level of satisfaction.
• Trained and monitored over 10 new hires across multiple teams, resulting in 25% increase in on boarding efficiency to improve team performance.

• Mentored security personnel for enhanced team cohesion and improved operational readiness.
• Developed team schedules to ensure coverage and response readiness for all shifts.
• Conducted regular audits of security practices to ensure adherence to regulatory guidelines.
• Resolved security incidents swiftly by assessing situations and deploying appropriate responses.
• Facilitated ongoing training sessions for staff to keep skills sharp and knowledge current.
• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

• Oversaw the daily operations of the green house, ensuring up optimal growing conditions for plants through careful monitoring of temperature, humidity, and light levels.
• Managed crop production by using organic seeds and natural fertilizers, ensuring compliance with organic farming regulations.
• Conducted salt tests and amendments to enhance nutrient availability and to improve crop quality.
• Collaborated with local organic certifications bodies to maintain compliance and to promote farm organic products.
• Established direct marketing channels for sustainable produce, contacted with local farmers markets and food co-ops to increase sales.
• Implemented an online sale platforms to expand the customer base and to facilitate direct orders far from the farm.
• Organized educational farm tours for school students, focusing on sustainable farming practices in food production.
• Developed engaging and interactive activities during farm visits, such as hands-on planting, harvesting, and animal care demonstrations.