Asbed Antossian
Rancho Cucamonga
Summary
Achieved significant improvements in customer service and quality through strategic management of regional operations. Drove performance enhancements that resulted in successful establishment of new accounts and optimized distribution channels. Fostered effective communication across all organizational levels to support operational success.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Field Sales Manager
Breakthrubev
Commerce, CA
01.2009 - Current
- Oversaw professional development of individual sales representatives, including conducting annual performance reviews.
- Directed and inspired an integrated sales team to collaboratively achieve company objectives.
- Facilitated professional connections with high-visibility accounts. Supported development of strategic relationships with new and existing key accounts.
- Facilitated effective communication across all levels of wine warehouse personnel.
- Established innovative channels to enhance management of promotional programs.
- Cultivated extensive knowledge and experience in progressive beverage industry, leading to diverse responsibilities.
Assistant Manager
Rite Aid
Diamond Bar/Pomona, CA
01.2007 - 01.2009
- Supervising, directing, and managing all functions and activities of store operations to maximize the P&L performance of the store; function as Store Manager in his absence, including inter-departmental communication, and general store maintenance.
- Interview, hire, train, supervise, and discipline a staff of 20-25; utilize Staffworks software in developing weekly work schedules; ensure all procedures are followed.
- Promote a high level of customer service; ensure customer concerns are resolved efficiently and promptly.
- Analyze operating reports and recommend action for improvement.
- Interact with vendors to order merchandise; determine store locations for seasonal merchandise according to demographics.
- Monitor shrink and damaged merchandise; process recalled, damaged, outdated, and transferred merchandise.
Assistant Manager
Walgreens
Ontario/Various Locations, CA
01.2001 - 01.2006
- Assisted the Store Manager in all aspects of store operations; reassigned to various stores to improve operations and sales; set up and open new stores; managed stores in the absence of assigned Manager.
- Maximized sales activities to promote growth, including suggestive selling.
- Hired, trained, and supervised a staff of up to 30; developed new employees; provided on-the-job training, and promoted teamwork and a positive work environment, Ensured company policies were followed.
- Execute weekly sales advertisements and price changes.
- Opened and closed the store; prepared schedules.
- Ensured fast, friendly, and efficient service; resolved customer complaints.
- Purchased products from outside vendors including seasonal merchandise; maintained inventory of new items.
- Prepared payroll, cash reports, and year-end sales reports.
Grocery Clerk/Cashier
Ralph's Grocery Company
Diamond Bar, CA
01.1987 - 01.2001
- Advanced through Department Head assignments in the Produce, Frozen Food, Grocery, Deli, Receiving, and Liquor departments.
- Provided customer service.
- Ordered merchandise; stocked and rotated store merchandise, as well as created store displays for seasonal products.
- Executed weekly sales advertisements and price changes.
Education
Business Degree - undefined
Mt. San Antonio College
Walnut, CA01-1994
Skills
- Management Experience
- Customer Service
- Recruiting / On-boarding
- Excellent Communication
- Monitor Resources
- Critical thinking
- Training Experience
- Maximizing Sales
- Leadership and Development
- Coaching
- Sales presentations
- Mentoring
- Sales training
- Hiring
- New business generation
- Territory management
- Competitor analysis
- CRM software
- Sales strategies techniques
- Profit maximization
- Self-generated sales
- Field research engagement
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Verbal and written communication
- Decision-making
- Relationship building
- Staff training and development
Knowledge and Experience
- Customer Service: Cultivate a customer-centric and engaged team through training, leadership and development. Knowledge of customer service fundamentals and experience building and managing a customer-first culture across multiple store locations.
- Management: The Regional Manager has a proven track record of success in multi-level communication and management, hiring and training experience, strong customer service skills, ensure all policies and procedures are adhered to, develop subordinate leadership team through mentoring, coaching and training. Knowledge of retail business fundamentals: sales trends, inventory management, customer satisfaction, pricing. Manages On-Premise sales representatives’ day-to-day activity; responsibilities include proactive training, coaching and monitoring of individual performance and aiding in the establishment of performance targets and goals, while supervising their actions accordingly.
- Maximizing Sales: I have experience with inventory and have training in merchandising, loss prevention and ordering. Promotes and maximizes strategic relationships with all new and existing key accounts. Coordinates and monitors effectiveness of suppliers’ work-withs, and work with suppliers’ representatives to understand their brands, sales projections, and provide coaching to the sales team.
Certification
Cicerone- Certification
Languages
Armenian
Elementary
Timeline
Field Sales Manager
Breakthrubev
01.2009 - Current
Assistant Manager
Rite Aid
01.2007 - 01.2009
Assistant Manager
Walgreens
01.2001 - 01.2006
Grocery Clerk/Cashier
Ralph's Grocery Company
01.1987 - 01.2001
Business Degree - undefined
Mt. San Antonio College