Summary
Overview
Work History
Education
Skills
References
Timeline
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Omar Molina

Long Beach

Summary

Experienced manager with strong leadership and relationship-building skills. Meticulous and excellent at juggling multiple tasks and working under pressure. High performing professionals focused on customer satisfaction without compromising company profitability or employee integrity. Exceptional reporting and communication skills (written and verbal). Highly productive history of working as a manager and independently helping others gain accountability. Tenured technical experience in most business software and hardware applications along with many specialized formats.

Overview

15
15
years of professional experience

Work History

Field Sales Manager

Ca Lifeline Program
03.2019 - 02.2024
  • Ensured compliance with all corporate policies and regulations related to sales practices, maintaining ethical standards throughout the organization.
  • Built relationships with customers and community to establish long-term business growth.
  • Led a high-performing sales team, providing coaching and support for continued success.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Established strong client relationships through consistent communication and excellent customer service.
  • Managed equipment & inventory
  • Recruit & Train Agents as Distribution Partners

Location Manager LM1 – LAX

Hertz
01.2017 - 01.2018
  • Managed daily operations of rental location
  • Supervised Operations, Operations Managers, Customer Experience Managers and employees including employee assignments and trainings
  • Developed and implemented strategies to maximize location profitability
  • Prepared daily game plans, fleet plans, and distribution of fleet
  • Monitored yield activities and oversaw location reporting
  • Assigned and trained employees according to established procedures
  • Developed and implemented location strategies to maximize profitability
  • Promoted positive employee and customer relations
  • Coordinated and monitored staff scheduling at the rental location
  • Prepared and reviewed various location reports to drive operational metrics.

Ultimate Choice Team Manager – LAX

Hertz
01.2016 - 01.2017
  • Responsible for successful implementation of Ultimate Choice processes while adhering to project map and deliverables timeline
  • Ensured all training schedules were met and completed within set time parameters
  • Mentored and developed location management and hourly staff while working in concert with corporate staff and Gibbriver Consultants
  • Worked closely with corporate marketing teams, construction and local facility maintenance staff for infrastructural needs
  • Ensure marketing needs for location(s) are sufficed
  • Communicated weekly status reports and roadblocks to location and to corporate Project Managers to ensure rollout deliverables were met on time
  • Managed complex opportunities by utilizing site teamwork to ensure KPI’s were met, deliverables were on schedule and reported findings to UC project manager.

Operations Manager LM1 – LAX

Hertz
01.2015 - 01.2016
  • Designed training & development program for new hires in Operations at LAX which included meeting with each employee after orientation, throughout probation and prior to the 90-day completion of probation, as well as, making ultimate decision as to whether the new hire has passed probation
  • Championed for multiple Hertz initiatives including but not limited to: Certified Clean & Safe, Tire Safety, Vehicle Condition NPS and Standard Work Training
  • Implemented Hertz Valet Service pilot program in LAX: trained employees, gathered customer & employee feedback, communicated results of the completed pilot to project management team
  • Presented BOOST Module PowerPoint on CSR Packages to Counter Sales Representatives and LAX Senior Management
  • Identified losses of more than $62K annually through PM Hard holds and sought resolution and cost savings in Yellow Belt Project
  • Location Lighthouse certified.

Operations Manager, Customer Experience

Logos LA
01.2009 - 01.2014
  • Office Manager/Sales
  • Assist in daily billing process by printing customer’s invoices and running EDI reports
  • Mail statements and collection letters according to UAI policies and procedures
  • Communicate with customers by telephone and mail to investigate complaints, verify accuracy of charges, or correct errors in accounts
  • Create and prepare files for Public Court for unresolved matters with delinquent accounts
  • Prepared correspondence, accounting and financial documents for analysis
  • Analyzed departmental documents for appropriate distribution and filing
  • Completed all company insurance renewals including property, Workers’ Compensation, general liability documents, etc.

Education

High School Diploma -

David Starr Jordan Senior High School
Los Angeles, CA
06.1997

Skills

  • Strong verbal communication
  • Conflict resolution
  • Project management
  • Cost savings experience
  • Team Leadership
  • Time management
  • Vendor relations
  • Bilingual in English and Spanish
  • Recruiting
  • Direct Sales
  • New Hire Onboarding
  • Sales Tracking

References

References available upon request

Timeline

Field Sales Manager

Ca Lifeline Program
03.2019 - 02.2024

Location Manager LM1 – LAX

Hertz
01.2017 - 01.2018

Ultimate Choice Team Manager – LAX

Hertz
01.2016 - 01.2017

Operations Manager LM1 – LAX

Hertz
01.2015 - 01.2016

Operations Manager, Customer Experience

Logos LA
01.2009 - 01.2014

High School Diploma -

David Starr Jordan Senior High School

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