Gagandeep Kaur
Vaughan,ON
Summary
Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. To work in a challenging environment that will allow me to utilize my skills of customer service and interests, giving me the opportunity to grow
Developed exceptional analytical and communication skills in fast-paced financial services environment and looking to transition into new field. Demonstrated ability to provide personalized solutions and build lasting client relationships. Seeks to leverage these transferable skills to make meaningful impact in new professional role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortgage Agent
HDFC Bank
04.2018 - 11.2024
- Consistently met or exceeded sales targets through proactive client outreach and exceptional customer service.
- Provided thorough explanations of various mortgage products to clients, assisting them in selecting the best option for their needs.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Identified potential roadblocks in loan applications early on, proactively working with clients to resolve issues before they escalated.
- Maintained a high level of professionalism in all interactions, fostering trust and building long-term client relationships.
- Analyzed loan candidate credit history to anticipate approval odds.
Customer Service Representative
Lithia Canada Holding
08.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Registered Early Childhood Educator
Lakeside Montessori School
05.2021 - 12.2023
- Assisted in developing monthly lesson plans and putting together activities for children
- Responsible for monitoring all classroom activities and making sure to adhere to the Montessori principles
- Assisted in maintaining contact with parents to update them on any changes in lesson plans and alert them to any issues
- Assisted in reviewing lesson plans and looking for irregularities for each class
- Assisted in monitoring the class to make sure that students were acting responsibly
Shipping and Logistics Associate
Toronto Research Chemicals
07.2021 - 09.2022
- Ensure accurate and timely data input into system
- Maintain good customer relationships; be readily accessible and responsive to client needs
- Book delivery appointments and communicate with transportation provider and client
- Resolve shipping issues and advise operations team of any carrier delays at pickup and delivery locations at timely manner
- Communicate and articulate client requirements so all commitments are met or exceeded
- Acquire an in-depth understanding of customer shipping/transportation requirements
- Participate in daily/weekly operations meetings; set daily targets and goals
Inventory and Shipping Associate
Patisserie Monaco
01.2020 - 06.2022
- Management and maintenance of cycle count process per standard work
- Responding to on-demand cycle count requests generated from Customer and Sales management
- Actively Participate on cross-functional teams as they relate to improving inventory flow and accuracy (Lean Manufacturing)
- Support Distribution as Shipment Planning Backup
- Ensure Optimal Inventory levels and safety stock are maintained
- Solve process issues in a timely manner by interacting with appropriate departments
- Special projects and other duties as assigned; Fishbowl software training
Baker, Team Member, Supervisor
Tim Horton’s
01.2018 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team-building activities to enhance working relationships
- Exceeded goals through effective task prioritization and great work ethic
- Delivered exceptional level of service to each customer by listening
Baker
Patisserie Monaco
10.2018 - 12.2020
- Ensure that the quality of products meets established standards
- Bake mixed dough and batters; maintain temperature and thaw dough and batter to process further
- Prepare dough for bread, rolls, cookies, muffins and sweet goods
- Bake batters for muffins, cookies and loaves according to special customer order
- Operate industrial baked ovens and machinery
- Prepare and pack all baked goods as per instruction by the customers
Problem Solver in Shipping department
Amazon Inc
10.2019 - 07.2020
- Inspect items for defect and damages; contact supplier for replacements or reimbursement
- Resolve the material availability to provide customer promise dates for sales order
- Ensure the items are up to the standard to present as sale items on website
- Monitor scanning transactions, report errors and take corrective action
- Verify the inventory items are the similar items with Amazon website
- Ambassador of shipping department and problem solver team
- Responsible for training new associate and making aware about policies and programs
- Actively participate in new projects such as Christmas orders which generate large of amount of sales on the website
Education
Certified in Early Childhood Education -
Canadore College of Applied Arts and Technology
Scarborough, OntarioBachelor Of Commerce - Banking And Finance
DIPS
Amritsar04.2019
Skills
- Effective written and verbal communication skills and improved understanding
- Enhancing team worker with guided cooperation with colleagues
- Flexible in changing environment
- Proficient in customer services and computer skills
Languages
English
Professional Working
Certification
- Licensed Registered Early Childhood Educator
- First Aid and CPR Certification
Timeline
Shipping and Logistics Associate
Toronto Research Chemicals
07.2021 - 09.2022
Registered Early Childhood Educator
Lakeside Montessori School
05.2021 - 12.2023
Customer Service Representative
Lithia Canada Holding
08.2020 - 10.2024
Inventory and Shipping Associate
Patisserie Monaco
01.2020 - 06.2022
Problem Solver in Shipping department
Amazon Inc
10.2019 - 07.2020
Baker
Patisserie Monaco
10.2018 - 12.2020
Mortgage Agent
HDFC Bank
04.2018 - 11.2024
Baker, Team Member, Supervisor
Tim Horton’s
01.2018 - 01.2021
Certified in Early Childhood Education -
Canadore College of Applied Arts and Technology
Bachelor Of Commerce - Banking And Finance
DIPS
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