Maya Al Alami
Nepean,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Mortgage Agent
citadel mortgages
Ottawa , ON
03.2022 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Planned and dealt with payment schedules.
- Implemented sales strategies that established relationships with realtors and CPAs.
Mortgage Agent
Dominion Lending Center
Ottawa
04.2021 - 03.2022
- Provided underwriting expertise to support applicant approval.
- Analyzed loan candidate credit history to anticipate approval odds.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Created loan packages based on consumer needs and financial history.
Office Administrator
GrandWest Immigration Consultants LTD.
Ottawa , ON
09.2018 - 01.2022
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Education
Mortgage Agent Certificate - Mortgage
REMIC
Toronto, ON03.2021
Bachelor Degree in Dentistry - Dentistry
Cairo University
Egypt06.2008
Skills
- Office Management
- Report Preparation and Analysis
- Inbound Phone Call Handling
- Effective Written and Verbal Communication
- Office Reception
- Personnel Engagement
- Correspondence and Office Documents
- Inquiry Requests
- Problem-Solving Techniques
- Accuracy Improvements
- Employee Motivation
- Maintaining Office Records
- Maintenance Coordination
- Computer Operating Systems
- Meeting Coordination and Support
- Administrative Arrangements
Timeline
Mortgage Agent
citadel mortgages
03.2022 - Current
Mortgage Agent
Dominion Lending Center
04.2021 - 03.2022
Office Administrator
GrandWest Immigration Consultants LTD.
09.2018 - 01.2022
Mortgage Agent Certificate - Mortgage
REMIC
Bachelor Degree in Dentistry - Dentistry
Cairo University
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