Gagandeep Kaur
Brampton,ON
Summary
Customer service representative with 4 years of experience providing professional service and attention to customers, plus a proven track record of providing quick and friendly assistance. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Lululemon Athletica
10.2023 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
Store Assistant/Cashier
BULKMART
05.2023 - 09.2023
- Created a new customer database by entering customer information into a database
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Shift Supervisor
Subway
08.2021 - 03.2023
- Established methods to meet work schedules
- Supervised and coordinated activities of staff who prepare and portion food
- Trained staff in job duties, sanitation and safety procedures
- Estimated and ordered ingredients and supplies
- Ensured food service and quality control
- Prepared budget and cost estimates
- Addressed customers' complaints or concerns
- Maintained records of stock, repairs, sales and wastage
- Prepared and submitted reports
- Established work schedules.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies
Customer Service Representative
Pioneer Gas Station
12.2019 - 07.2021
- Created new customer database by entering customer information into database
- Performed sales analytics and provided recommendations that increased sales
- Developed and trained 5 new customer service representatives on proper handling of customer inquiries
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in timely manner.
Assistant Project Manager (internship)
GetConnect
02.2021 - 04.2021
- Contacted employers from different industries all over Canada via calls and emails
- Promoted website and app on online platforms by designing flyers and video ads
- Screened resumes of applicants and schedule interviews with employers using Webmail.
Volunteer (internship)
GIDSS Food Bank
01.2021 - 04.2021
- Packing and delivering food to needy people every Tuesday and Thursday
- Helped the kitchen staff in preparation too, if they need.
Assistant Project Manager(internship)
GIDSS Food Bank
01.2021 - 04.2021
- Worked on the projects namely: IPA(International Peace Award, GetConnect, Promoting Healthy Living, GIDSS Food Bank, GIDSS Talk)
- Worked on the database of IPA and GIDSS Talk
- Lead Promoting Healthy living project by hosting the virtual session for seniors
- Lead the GetConnect project by managing networking between employers and applicants
- Also helped in GIDSS food bank project by delivering and packing food for needy people with the help of kitchen staff.
Assistant Project Manager (Internship)
GIDSS Canada
01.2021 - 03.2021
- Helped seniors in learning new technologies
- Made presentations and sent them individually as per their request
- Hosted virtual sessions during which I taught them how they can use tablets and various apps.
Science Teacher/Department Chair
Sant Ganga Das Public School
07.2016 - 05.2019
- Facilitated an intensive study skills class with 50 students over a 1 hour period, achieving a 90% increase in student retention
- Designed and implemented a lesson plan to teach physics.
Education
Advanced Project Management and Strategic -
Lambton College
04.2021
Computer Applications in Computer Applications -
The Secular Institute of Vocational Education
12.2016
Master in Physics -
Shri Guru Granth Sahib World University
05.2016
Skills
- Project Coordination
- Customer service
- Communication skills
- Restaurant experience
- Time management
- Microsoft excel
- Computer literacy
- Food service
- Physical examinations
- Leadership
- Documentation review
Certification
- FOOD HANDLER
- WHIMS
Languages
English
Full Professional
Hindi
Full Professional
Panjabi
Full Professional
Timeline
Warehouse Associate
Lululemon Athletica
10.2023 - 03.2024
Store Assistant/Cashier
BULKMART
05.2023 - 09.2023
Shift Supervisor
Subway
08.2021 - 03.2023
Assistant Project Manager (internship)
GetConnect
02.2021 - 04.2021
Volunteer (internship)
GIDSS Food Bank
01.2021 - 04.2021
Assistant Project Manager(internship)
GIDSS Food Bank
01.2021 - 04.2021
Assistant Project Manager (Internship)
GIDSS Canada
01.2021 - 03.2021
Customer Service Representative
Pioneer Gas Station
12.2019 - 07.2021
Science Teacher/Department Chair
Sant Ganga Das Public School
07.2016 - 05.2019
Advanced Project Management and Strategic -
Lambton College
Computer Applications in Computer Applications -
The Secular Institute of Vocational Education
Master in Physics -
Shri Guru Granth Sahib World University
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