GAGANDEEP KAHLON
Kitchener,Ontario
Summary
- Proficient time management and decision-making skills
- Excellent written, verbal and interpersonal skills
- Advanced problem solving and analytical skills
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
13
13
years of professional experience
Work History
Release Agent
Russell A Farrow
11.2018 - 09.2022
- Analyze shipment documentation to ensure it is complete and correct
- Review client’s database instructions and written regulations
- Determine correct tariff classification, tariff treatment, and valuation method and application tax rates
- Contact clients or client vendors for additional information or documentation
- Perform quality control function of completed entries as assigned.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Adhered strictly to company policies regarding confidentiality of client information.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
Operations Manager
Road Range Carrier
03.2018 - 09.2018
- Maintain operational records
- Direct organizational operations, projects or services
- Negotiate with suppliers or customers to improve supply chain efficiency and sustainability
- Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Software Tester
Computer Solution
04.2011 - 07.2012
- Review and analyze system specifications
- Collaborate with QA Engineers to develop effective strategies and test plans
- Execute test cases and analyze results
- Report bugs and errors to development teams
- Conduct post-release/post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle.
Manual tester
Sarna Technologies
06.2009 - 12.2010
- Writes, analyses and executes test cases to find system bugs and usability issues in a certain software or application
- Conduct thorough and accurate testing and provide approvals during development
- Improves test cases and prioritizes the various testing activities
- Carries out reversion tests every single time when some deviations are made to the primary code in order to fix defects that might arise
Education
Master of Business Administration - Finance
Lovely Professional University
12.2014
Bachelor of Engineering - Computer Science
Punjab Technical University
06.2009
Skills
- Computer Science and Engineering
- Engineering Graphics and Design
- Digital Electronics
- Object Oriented Programming JAVA
- Database Management Systems-SQL
- Information Security and Risk Management
- Data Structures, Optimization Techniques
- Resolving Customer Issues
- Documenting Information
- Problem-Solving Skills
- Strong Communication Abilities
- Recordkeeping Proficiency
Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
Software Controls
- JDK
- Selenium
- TestNG
- Eclipse
- TestNg
- GitHub
- Dockers
- Maven
- Jenkins
Personal Information
Hobbies: Gardening, Listening music, Reading books
Timeline
Release Agent
Russell A Farrow
11.2018 - 09.2022
Operations Manager
Road Range Carrier
03.2018 - 09.2018
Software Tester
Computer Solution
04.2011 - 07.2012
Manual tester
Sarna Technologies
06.2009 - 12.2010
Master of Business Administration - Finance
Lovely Professional University
Bachelor of Engineering - Computer Science
Punjab Technical University
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