Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Foster

Madeline Foster

Havelock,Qc

Summary

Experienced Professional with over 15 years of experience in Administration, Communications, and Product Management. Dedicated with a hands on approach to leadership and focus on the end user experience.

Overview

8
8
years of professional experience

Work History

Release Agent

Livingston
01.2023 - Current
  • Verified shipment documentation for customs clearance.
  • Released shipments through CBSA customs clearance portal, Horizon, Altair and Lois.
  • Responsible for maintaining customer email and telephone inquiries regarding released entries.
  • 98% accuracy rate for validating data, creating release and customs documentation.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Marketing and Public Relations Administrator

Tfonia Apps
03.2020 - 01.2023
  • Created ACE border manifests for truck drivers
  • Verified shipments and customs documentation
  • Assisted Dispatch in daily operations; assigned drivers and routes for truck shipments (LTL & FTL)


E-Commerce Web Specialist

Schluter Systems
05.2018 - 03.2020
  • Maintained Hybris E-commerce product portal.
  • Updated Products, Inventory and technical specifications.
  • Created website product landing pages and assisted with marketing promotions for all web-related activities.
  • Displayed positive, professional, friendly, and high-energy willingness to assist through video, chat, or telephone interactions.
  • Developed SEO user-friendly strategies to attract new customers which successfully increased E-comm sales by 15%.
  • Supported sales teams, developers, and product managers to update website.
  • Go-to person for all SEO and website-related activities.

Senior Technical Writer

Morgan Stanley
01.2016 - 05.2018
  • Drafted user technical guides, and quick reference cards.
  • Created and maintained information product webpages for new product launches.
  • Utilized writing, editing, and proofreading skills to produce engaging web content pages.
  • Collaborated with corporate executive teams to develop and promote new products and services.
  • Documented technical workflows for end users.
  • Responsible for Windows 10 firm-wide migration initiative.

Education

Associate of Arts - Digital Marketing Professional

Hubspot Academy
Online
02.2018

Computing And Network Communications - Computer Sciences

Riverside Technology
Lasalle, Qc
02.2005

Community Recreation And Leadership - Recreation Leadership

Dawson College
Montreal
06.2001

Skills

  • G-Suite, Microsoft suite, Photoshop, MailChimp, Camtasia
  • Data Entry & Data analysis (Google, SEMrush)
  • E-Commerce, Logistics, and Purchasing
  • Document Management
  • Customer Service, CRM, Group Dynamics
  • Microsoft Suite, Photoshop, Mailchimp
  • WordPress, HTML, CSS, Jive, Hubspot

Timeline

Release Agent

Livingston
01.2023 - Current

Marketing and Public Relations Administrator

Tfonia Apps
03.2020 - 01.2023

E-Commerce Web Specialist

Schluter Systems
05.2018 - 03.2020

Senior Technical Writer

Morgan Stanley
01.2016 - 05.2018

Associate of Arts - Digital Marketing Professional

Hubspot Academy

Computing And Network Communications - Computer Sciences

Riverside Technology

Community Recreation And Leadership - Recreation Leadership

Dawson College

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Madeline Foster