Madeline Foster
Havelock,Quebec
Summary
To seek and maintain part-time weekend position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Release Agent
Livingston International Inc
03.2023 - Current
- Delivered exceptional customer service by proactively addressing concerns to ensure carrier shipments were processed in timely manner.
- Analyzed client documents to ensure faster processing timeframes.
- Released shipments for Canadian Customs.
- Created paper packages for E29b, Form1 and other cross border documentation.
- Handled customer service calls and emails for cross border carriers and shipments.
- Informed clients of policies and procedures
- Verified and improved quality standards by analyzing customer service metrics
- Reviewed and executed confidential documents, contracts and disclosures
E-Commerce Manager
Schluter Systems
06.2009 - 05.2020
- Created social media and content strategies to increase engagements and ROI.
- Designed, created, managed and maintained 100+ WordPress Content Management Systems with emphasis on User Friendly Design.
- Responsible for all Web Content and UX design programs for Firm.
- Created content, social media, and digital media for diverse clients in variety of niches.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements
- Streamlined order processing, reducing lead times and improving overall operational efficiency
- Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development
Related
Various
06.1989 - 01.2002
- Community and Promotions Coordinator for The Montreal Gazette & Morgan Stanley- high-level corporate contests and promotions.
- Fund Raising and Special Events Coordinator for Sun Youth and Boys and Girls Clubs of Canada - raised over 2 million dollars for non-profit organizations.
- Restaurant Owner and Business Marketing Consultant
Education
Associate of Arts - Computer Networking, Human Relations
A.E.C Riverside Academy
Montréal, QCParks, Recreation, And Leisure
Dawson College
Montréal, QCSkills
- Competitor Analysis
- Website optimization
- Search Engine Optimization
- Product Management
- E-commerce Platforms
- Teamwork and Collaboration
- Analytical Thinking
- Interpersonal Skills
- Customer Service
- Problem-solving abilities
- Client Base Retention
- Marketing Management
- Data Entry & Administration
- Restaurant Management
- Serving Customers (restaurant)
- Preparing Food
- Scheduling, Training Staff
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Release Agent
Livingston International Inc
03.2023 - Current
E-Commerce Manager
Schluter Systems
06.2009 - 05.2020
Related
Various
06.1989 - 01.2002
Associate of Arts - Computer Networking, Human Relations
A.E.C Riverside Academy
Parks, Recreation, And Leisure
Dawson College
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