Gaëlla BIAKOU
Summary
Bilingual professional with over 15 years of experience in financial services, dedicated to delivering exceptional client experiences. Expertise in account management, investment documentation interpretation, and compliance adherence ensures accurate task processing. Recognized for a detail-oriented, results-driven approach that consistently fosters collaboration and process improvement to enhance client satisfaction. Proficient in Microsoft Office and knowledgeable in back-office operations, with a strong eagerness to embrace new challenges and opportunities for professional growth.
Overview
13
13
years of professional experience
Work History
Bilingual Business Consultant
CGI
Toronto, ON
10.2024 - Current
- Deliver high-quality service to internal and external clients daily, ensuring accuracy in all financial and non-financial requests.
- Process and analyze documentation for registered and non-registered investment products in accordance with compliance guidelines.
- Handle client inquiries efficiently, often resolving issues on the first contact and helping to improve overall client satisfaction.
- Collaborate with internal departments to streamline processes.
- Maintain a consistent accuracy rate of 98% while processing high volumes of client transactions, contributing to overall team productivity.
- Work to reduce processing errors by refining workflows and paying close attention to detail, helping to improve accuracy and enhance the client experience.
- Analyzed business processes to identify inefficiencies and recommend operational improvements.
Bilingual Client Relationship Specialist
Tangerine
Toronto, ON
11.2023 - 10.2024
- Deliver friendly and professional service to clients through inbound, outbound and eservice channels in a fast-paced environment.
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommended products that meet their financial needs.
- Educate clients on a wide range of financial products (e.g. Checking/Savings accounts etc.) and on self-service channels to enable clients to serve themselves online.
- Drive first barriers to excellent service and work towards eliminating them.
- Cultivated strong client relationships through effective communication and active listening.
- Facilitated resolution of client inquiries, ensuring satisfaction and retention.
Asset Management Accountant
ODDO BHF
Paris, France
11.2016 - 07.2023
- Manage accounting for UCITS financial investments and life insurance policies coordinating with the centralizer and monitoring rates among ongoing basis, issuing invoices by period, analyzing and publishing accounting summaries.
- Calculate and record retrocessions for institutional investors and asset managers while communicating regularly with a portfolio of 200 clients and internal/external stakeholders.
- Developed comprehensive financial reports to support strategic decision-making and enhance operational efficiency.
- Analyzed variances between budgeted and actual figures, identifying areas for cost reduction and process improvement.
- Implement activity indicator monitoring creating new contributors, verifying contract consistency and tracking bank statement changes.
- Participate in tool development and process improvement projects (Define specifications with the IT department and the management controller for an automated PDF certificate reading tool and retrocession calculations to optimize provisions and reduce forecast variances).
Financial Controller
Rothschild & Cie
Paris, France
12.2014 - 10.2015
- Monitor and control UCITS fund referencing (fund reviews, customer lists, creation dates, endorsements).
- Create a high-performance tool with centralized commercial and legal information.
- Calculate and follow up retrocessions (invoicing, payment verification, reminders).
- Led financial reporting processes, ensuring compliance with regulatory standards and accuracy in all submissions.
Management controller
HSBC Global Asset Management
Paris, France
04.2014 - 09.2014
- Analyze results and variances, identify areas for improvement.
- Product financial and regulatory statements in compliance with internal and external control standards.
- Directed financial reporting processes, ensuring compliance with regulatory requirements and internal policies.
- Streamlined budgeting procedures, enhancing accuracy and supporting strategic decision-making across departments.
Accounting and financial analyst
BNP Paribas Asset Management
Paris, France
05.2013 - 10.2013
- Coordinate and check accounting closing work.
- Submit analyses and summary notes to provide support and expertise to the entities concerned.
- Analyzed financial data to support investment strategies and portfolio management decisions.
- Developed comprehensive reports on market trends, enhancing decision-making processes for stakeholders.
Portfolio Results Analyst
AXA FRANCE
Paris, France
09.2012 - 09.2012
- Prepare financial and operational reports to monitor budgets and performance indicators.
- Follow up on strategic and operational project managing analytical allocations.
- Analyzed financial data to identify trends and support strategic decision-making.
Education
Master of Science - Management Science - International Strategy Option
Paris Nanterre University
Nanterre, France09-2012
Skills
- Bilingual service delivery (English/French)
- Industry expertise: Banking, Insurance, Asset Management
- Qualification: Business Analysis, Accounting, Management Control
- Tools and software: MS Office, SAP Finance, SAS, Oracle
- Environments: SAP S/4, Windows, Citrix
- Technical specializations: FundServ, Trade Settlement, CRM
- Industry knowledge: Mutual funds, Registered products (RRSP, TFSA, RESP) and Non-registered investment accounts, Back Office Operations
- Compliance standards (KYC, AML)
- Business planning
- Presentation skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Business Consultant
CGI
10.2024 - Current
Bilingual Client Relationship Specialist
Tangerine
11.2023 - 10.2024
Asset Management Accountant
ODDO BHF
11.2016 - 07.2023
Financial Controller
Rothschild & Cie
12.2014 - 10.2015
Management controller
HSBC Global Asset Management
04.2014 - 09.2014
Accounting and financial analyst
BNP Paribas Asset Management
05.2013 - 10.2013
Portfolio Results Analyst
AXA FRANCE
09.2012 - 09.2012
Master of Science - Management Science - International Strategy Option
Paris Nanterre University