Emilia Tayo

Engage with clients through the phone to help with their daily banking needs which includes but not limited to

• Open business accounts for new clients and making sure they are up to date with regards to their documentation at RBC
• Refer clients to RBC's partners like Moneris, OWnr and ADH, after haven detected a clients' need.
• Sell RBCs' products and services to clients according to their needs
• Show empathy and care to clients while helping with their banking needs to ensure and exceptional client experience
• Multitask through RBC's systems to be able to help clients
• Transfer funds from one account to another
• Pay clients' bills
• Help clients with navigating the mobile app and online banking
• Advice clients to choose as well as switch to products and services that are appropriate to needs which helps them save money
• Connect clients to colleagues in other departments according their needs
• Validate pre-approved products and services for clients with their consent.
• Explain transaction history and fees to clients to their satisfaction.
• Make sure clients' needs are solved/met at first point of contact.
• Create exceptional client experience for RBCs' clients

• Submitted loan applications to underwriter for verification and recommendations.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained strict confidentiality of bank records and client information.
• Developed strong relationships with customers through high levels of customer service.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Examined customer loan applications for loan approvals and denials.
• Processed loan applications and monitored progress from start to finish.
• Explained very technical financial information to applicants in easy to understand language.
• Developed and maintained relationships with customers, lenders and other third parties.
• Collaborated with other departments to promptly process loan applications.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Maintained accurate records of customer transactions in line with bank procedures.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted with training of new tellers on policies and procedures.
• Provided customer records, account statements and copies of checks.
• Counted and packaged currency and coins.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Sold and cross-sold bank products to new and existing customers.
• Audited fellow teller currency to contribute to dual-control procedures.
• Turned in excess cash to maintain drawer security.
• Reconciled cash drawer and resolved discrepancies.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Removed mutilated currency from circulation.
• Assisted customers with compromised debit cards and issued new credentials.
• Placed orders for customer checks and verified starting numbers.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Trained new hires on customer service policies and procedures.
• Processed applications for new accounts.