Gabriella Herrera
Montreal,QC
Summary
Trilingual professional with global experience working with internationally renowned corporations. Passionate about sustainability. More than seven years’ experience working within multicultural and multiethnic environments. Believer in the power of Diversity. Thrive in helping and collaborating with people at all levels, while overseeing projects from start to completion. Comfortable in using data and critical thinking to solve problems with integrity. Proven track record of implementing significant improvements, optimizing business processes, monitoring performance, and achieving customer satisfaction while reducing costs and maintaining a positive work atmosphere.
Overview
9
9
years of professional experience
Work History
Administrative Partner, Sustainability Environment
Aeroports De Montreal
05.2021 - Current
- Oversaw the reporting tool data compilation in preparation for the publication of the Annual and ESG reports
- Organized Sustainability awareness events and trainings for company employees
- Supported the Environmental Compliance department with the optimization of the EMS documentation in line with the renewal of ISO 14001 Certification
- Contributed to the design, development and implementation of sustainability goals, and strategic plans, by collaborating with different stakeholders within the organization
- Passionate about learning and committed to continual improvement
Hospitality Operations Manager
Kitopi
08.2019 - 02.2020
- Developed and maintained relationships with key clients and suppliers.
- Performed quality controls at kitchen, call center, and logistics fleet, overseeing a dedicated team of 12 people
- Implemented solutions to improve operational quality and team efficiency
- Monitored KPIs, took a proactive approach to solving issues and ensured project timelines were met
- Analyzed and reported on key performance metrics to senior management
Operations Manager
Himalaya Carpets L.L.C
06.2016 - 08.2019
- Developed relationships with key clients from the luxury hospitality industry, using existing network
- Oversaw projects from start to finish, collaborating with sub-contractors and suppliers, under set deadlines
- Maintained product technical knowledge through regular training
Cluster Corporate Sales Executive
Grand Hyatt Dubai & Hyatt Regency Dubai Creek Heights
05.2014 - 05.2016
- Started as Sales Coordinator supporting a team of 10 sales managers and was promoted to Sales Executive
- Was responsible for corporate sales for a client network in the Pharmaceutical and Aerospace segments
- Represented 3 Dubai Hyatt hotels at the Luxury Latin American Travel Market in Sao Paulo
- Was part of the cluster preopening team of the new Hyatt Regency Dubai Creek Heights
- Managed key accounts while being the system administrator for sales proposals submission.
Education
Certificate - Strategies For Sustainability
Stanford Online
Stanford, USA08.2023
Certificate - Corporate Sustainability
Universita Bocconi (Coursera)
Milan, Italy04.2020
Certificate - International Organizations Management
University of Geneva (Coursera)
Geneva, Switzerland03.2020
BBA - International Business, Hospitality And Tourism
University Centre Cesar Ritz
Brig, Switzerland08.2013
Skills
- Organizational skills
- Sustainability Reporting
- Collaboration
- Adaptability
- Emotional intelligence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
Timeline
Administrative Partner, Sustainability Environment
Aeroports De Montreal
05.2021 - Current
Hospitality Operations Manager
Kitopi
08.2019 - 02.2020
Operations Manager
Himalaya Carpets L.L.C
06.2016 - 08.2019
Cluster Corporate Sales Executive
Grand Hyatt Dubai & Hyatt Regency Dubai Creek Heights
05.2014 - 05.2016
Certificate - Strategies For Sustainability
Stanford Online
Certificate - Corporate Sustainability
Universita Bocconi (Coursera)
Certificate - International Organizations Management
University of Geneva (Coursera)
BBA - International Business, Hospitality And Tourism
University Centre Cesar Ritz
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