Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Randell

Carleton Place,ON

Summary

Dynamic administrative professional with a proven track record in streamlining processes to enhance efficiency and accuracy. Expertise in managing complex schedules across time zones and coordinating international logistics, underscored by exceptional organizational and communication skills. Proficient in Microsoft Office Suite, contributing significantly to team success and operational excellence. Committed to fostering effective office operations while maintaining high standards of productivity.

Overview

14
14
years of professional experience

Work History

Administrative Assistant, BNEW EUCR Customer Experience & Services, and BNEW EUCR Engineering Environment Services

Ericsson Inc Canada
Kanata, Canada
08.2022 - Current
  • Coordinated calendars and meeting requests for senior executives across various time zones.
  • Resolved meeting conflicts by coordinating with hosts and assistants.
  • Prioritize invites depending on the host and the meeting topic.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Coordinated with Amex Global Business Travel to ensure seamless travel experiences for the leadership team, and made travel changes when requested.
  • Compiled and submitted expense reports using Concur.
  • Acted as initial contact for managers and employees regarding queries.
  • Facilitated smooth new employee onboarding by coordinating asset orders.
  • Monitored onboarding orders in My Support for new hires.
  • Facilitated international employee relocations for work.
  • Facilitated offboarding procedures for departing staff.
  • Coordinate removal of work-from-home equipment like monitors, headsets, and mice.
  • Managed confidential documents following established guidelines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted routine assessments to maintain optimal inventory of office supplies.
  • Greeted visitors professionally, addressing their inquiries.
  • Facilitated communication between different departments within the organization.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed global office meeting room bookings.
  • Provide guidance to employees on how to do tasks such as updating banking info, how to order a corporate credit card, and how to order work-from-home items.
  • Created cost centers for newly established departments.
  • Create new units for newly-hired managers.
  • Requested quotes from suppliers for purchase orders.
  • Finalized goods receipt for purchase orders upon receiving invoices.
  • Managed approvals for timesheets, support requests, and additional items for management.
  • Reviewed special code access requests to ensure proper authorization.
  • Create new distribution lists, and manage updates.
  • Coordinated catering services for various functions, including trainings and department meetings.

Innovation Team Co-Ordinator/ Executive Assistant (Contract Position)

Canopy Growth Corporation
Smith’s Falls, Canada
08.2021 - 07.2022
  • Executed procurement transactions via SAGE.
  • Facilitated internal and external inventory movements with SAGE.
  • Utilized SAGE to determine inventory prices.
  • Generated expense reports for VP and senior management using CONCUR.
  • Coordinate travel arrangements for VP and senior management, handling flights, hotels, and rental vehicles.
  • Scheduled and managed meetings for VP and senior executives.
  • Organize calendar and meeting requests spanning multiple time zones.
  • Resolved meeting conflicts by coordinating with hosts and assistants.
  • Scheduled and reserved office meeting rooms upon request.
  • Acquired necessary supplies to support User Tech & Design operations.
  • Managed inventory used by User Tech & Design Team.
  • Developed an inventory tracking system using Excel spreadsheets and Shared Drive.
  • Supported managers in acquiring celebratory gifts for team members.
  • Processed and maintained records of accounts payable invoices.
  • Coordinated with finance team, ensuring seamless billing operations.
  • Performed data entry tasks with accuracy.
  • Coordinated maintenance tasks for lab equipment within User Tech & Design Team area.
  • Managed shipment of packages through courier and Canada Post on a national and international level.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Handled confidential information with discretion and integrity.
  • Facilitated communication between different departments within organization.

Administrative Control Clerk, Diagnostic Imaging

Queensway Carleton Hospital
Ottawa, Canada
06.2020 - 08.2021
  • Handled order entry, requested consultations, tests, procedures, and scheduled follow-up appointments.
  • Entered and updated patient data in Meditech.
  • Scheduled porters via tele-tracking to transport patients and specimens.
  • Handled the transfer process by copying patients' images.
  • Ensure confidentiality of patient data.
  • Answered inquiries from patients and families, directing them to the correct resources.
  • Offered clerical and communication support to patient care areas and staff.
  • Addressed inquiries and requests from radiologists and technicians.

Office Manager

Dr. Ali Shoughary, Ophthalmology
Pembroke, Canada
10.2010 - 09.2019
  • Ensured timely and satisfactory resolution of patient complaints.
  • Managed sensitive information with utmost discretion.
  • Cultivated and sustained positive relations with referring healthcare providers, hospital liaisons, and patients.
  • Skilled in multi-tasking under pressure.
  • Manage procurement of medical and office supplies.
  • Coordinated all appointments at a high-traffic clinic.
  • Coordinated booking of surgeries and procedures, ensuring timely reservations at Pembroke Regional Hospital.
  • Processed patient billing for Clinic, Hospital and Surgery to OHIP, RAMQ & BlueCross.
  • Develop and implement office policies and procedures.
  • Collaborated with a physician to detect office inefficiencies.
  • Distributed detailed explanatory materials regarding surgical methods, procedural steps, and laser usage to patients.
  • Monitored clinic inventory levels.
  • Scheduled all meetings for physician.
  • Gathered medical reports and forwarded referrals to specialists.
  • Handled greeting patients, answering phones, and returning messages.
  • Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.

Education

Business Administration -

Algonquin College
Ottawa, ON
03.2020

Network Security Professional -

Willis College Of Business, Technology
Arnprior, ON
01.2008

Medical Terminology -

Algonquin College
Ottawa, ON
04.2006

Office Administration -

Algonquin College
Pembroke, ON

Skills

  • Verbal communication
  • Written communication
  • Strong interpersonal skills
  • Customer service
  • Organizational skills
  • Excellent time management
  • Team collaboration
  • Complex Problem-solving
  • Productivity improvement
  • Efficiency improvement
  • Extensive knowledge of Microsoft Office
  • Thrive within a detail-oriented, deadline-driven environment
  • Record Management
  • Scheduling and calendar management
  • Senior leadership support
  • Presentation preparation

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Administrative Assistant, BNEW EUCR Customer Experience & Services, and BNEW EUCR Engineering Environment Services

Ericsson Inc Canada
08.2022 - Current

Innovation Team Co-Ordinator/ Executive Assistant (Contract Position)

Canopy Growth Corporation
08.2021 - 07.2022

Administrative Control Clerk, Diagnostic Imaging

Queensway Carleton Hospital
06.2020 - 08.2021

Office Manager

Dr. Ali Shoughary, Ophthalmology
10.2010 - 09.2019

Business Administration -

Algonquin College

Network Security Professional -

Willis College Of Business, Technology

Medical Terminology -

Algonquin College

Office Administration -

Algonquin College

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Jennifer Randell