Gabriela Reyes
Toronto,Canada
Summary
Experienced Housekeeping Supervisor fluent in Spanish and English, with a strong background in hospitality management. Expert in leading teams to improve efficiency and customer satisfaction. Proven ability in sales, client satisfaction, aiming to leverage skills to enhance operations in a hotel,resort or hospitality and event company setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Coporate Housekeeping Department Associate
Sheraton Centre Toronto Hotel
Toronto, Canada
10.2022 - Current
- Perform cleaning and maintenance of rooms to the highest standards.
- Maintain a detail-oriented approach to all cleaning tasks.
- Demonstrate the ability to work independently and as a part of a team.
Housekeeping Supervisor Intern
Sheraton Centre Toronto Hotel
Toronto, Ontario
01.2024 - 04.2024
- Led a team in maintaining cleanliness standards, ensuring guest satisfaction through meticulous room inspections.
- Streamlined housekeeping operations, improving team efficiency, and room readiness, contributing to enhanced guest experiences.
- Assisted with the supervision of housekeeping staff, fostering a collaborative environment to meet and exceed housekeeping standards.
- Drove customer loyalty and sales targets by effectively managing complaints and providing exceptional customer service.
Commercial Assessor Customer Service
National Telecommunications Corporation CNT EP
Guayaquil, Ecuador
08.2012 - 08.2021
- Offer and close sales with mass segment customers.
- Retaining mass segment customers.
- Effectively manage customer complaints.
- Organize and maintain customer records.
- Consistently meet sales target and build customer loyalty through effective communication and problem resolution.
Event Coordinator and Staff Support
Picardias Events
Guayaquil, Ecuador
01.2008 - 12.2011
- Orchestrated the organization and execution of various children's, social, and corporate events.
- Handled recruitment, selection, and training of new employees.
Education
Hospitality - Hotel and Resort Service Management - CO-OP
FANSHAWE COLLEGE TORONTO@ILAC
Toronto12-2024
Service Excellence with Business Communication -
ILAC INTERNACIONAL COLLEGE
Toronto, Ontario01.2023
Bachelor of Business Administration - Business Management
UNIVERSIDAD DE GUAYAQUIL
Guayaquil, Ecuador05.2017
Skills
- Leadership
- Ability to resolve conflicts
- Ability to work under pressure
- Fluent in Spanish
- Aptitude for training and onboarding personnel
Certification
Event Marketing Strategy Certification: Develops skills in designing, implementing, and measuring event marketing strategies focusing on outcomes-based approaches, metrics, and leveraging in-person and digital events for business results
CSN Venue Sourcing Certification
The CSN Venue Sourcing Certification is offered by Cvent and is designed for event planners who want to demonstrate their proficiency in using the Cvent Supplier Network (CSN) to source venues for events. This certification showcases your knowledge of the CSN and helps you prepare for sourcing in-person and hybrid events
Cvent Event Diagramming Certification
The Cvent Event Diagramming Certification is designed for event professionals who want to demonstrate their skills in creating event layouts using Cvent's diagramming tools. This certification helps you showcase your ability to design event spaces that meet safety guidelines and planners' requirement
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Housekeeping Supervisor Intern
Sheraton Centre Toronto Hotel
01.2024 - 04.2024
Coporate Housekeeping Department Associate
Sheraton Centre Toronto Hotel
10.2022 - Current
Commercial Assessor Customer Service
National Telecommunications Corporation CNT EP
08.2012 - 08.2021
Event Coordinator and Staff Support
Picardias Events
01.2008 - 12.2011
Event Marketing Strategy Certification: Develops skills in designing, implementing, and measuring event marketing strategies focusing on outcomes-based approaches, metrics, and leveraging in-person and digital events for business results
Hospitality - Hotel and Resort Service Management - CO-OP
FANSHAWE COLLEGE TORONTO@ILAC
Service Excellence with Business Communication -
ILAC INTERNACIONAL COLLEGE
Bachelor of Business Administration - Business Management
UNIVERSIDAD DE GUAYAQUIL
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