Joana Lame
Toronto,ON
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly experienced in customer service as well as detail oriented with an eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
4
4
years of professional experience
Work History
Accounting Clerk
Sheraton Centre Toronto Hotel
02.2024 - Current
- Processed daily transactions and invoices accurately and efficiently, ensuring timely recording and reconciliation of accounts receivable.
- Assisted in resolving payment discrepancies and inquiries from clients, maintaining positive relationships with vendors and customers.
Front Desk Agent
Sheraton Centre Toronto Hotel
08.2023 - 02.2024
- Maintained accurate records of guest information, payments, and reservations.
- Provided exceptional service during high-volume periods.
- Resolved guest issues promptly, resulting in positive feedback.
Front Desk Intern
Sheraton Centre Toronto Hotel
05.2023 - 08.2023
- Assisted guests during emergencies or unexpected situations calmly while adhering to safety protocols.
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
Hostess
Dragon Pearl Buffet Restaurant
03.2023 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Administrative Leader
Seneca College, Athletics & Recreation
08.2022 - 05.2023
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Oversaw inventory management process for office supplies, ensuring adequate resources were available without excessive spending.
- Organized company events, fostering team building and employee engagement throughout the organization.
Customer Service Representative
Seneca College, Athletics & Recreation
05.2022 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
Az-ure LLC
08.2021 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Accounting Assistant
LC Accounting Office
11.2020 - 01.2021
- Provided excellent customer service to vendors, addressing any concerns or questions related to invoicing or payment status.
- Supported month-end closing procedures, preparing necessary journal entries and adjusting account balances as needed.
Sales Support & Customer Service
Alba-Lejla Winery
07.2020 - 10.2020
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
Education
Post-Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON08.2023
Post-Graduate Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelor of Arts - Business Administration & Finance
University of New York
Tirana08.2021
Skills
- Invoice Processing
- Clerical Support
- Administrative Support
- Customer Service
- Problem-solving skills
- Cash Handling
- Time Management
- Guest Relations
- Oral and written communications
Accomplishments
- All Academic Award
- Sting 360 Rec. Award
- Supreme Service Award Ring
- President's Honour List
- Future Leaders Award
- Stock Market Learning Competition (3rd Place)
Languages
Albanian
Native or Bilingual
English
Full Professional
Italian
Elementary
Spanish
Limited Working
Timeline
Accounting Clerk
Sheraton Centre Toronto Hotel
02.2024 - Current
Front Desk Agent
Sheraton Centre Toronto Hotel
08.2023 - 02.2024
Front Desk Intern
Sheraton Centre Toronto Hotel
05.2023 - 08.2023
Hostess
Dragon Pearl Buffet Restaurant
03.2023 - 05.2023
Administrative Leader
Seneca College, Athletics & Recreation
08.2022 - 05.2023
Customer Service Representative
Seneca College, Athletics & Recreation
05.2022 - 08.2022
Call Center Representative
Az-ure LLC
08.2021 - 02.2022
Accounting Assistant
LC Accounting Office
11.2020 - 01.2021
Sales Support & Customer Service
Alba-Lejla Winery
07.2020 - 10.2020
Post-Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Post-Graduate Certificate - Global Hospitality Business Development
Seneca College of Applied Arts And Technology
Bachelor of Arts - Business Administration & Finance
University of New York
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