Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GABRIEL B. BATAC

GABRIEL B. BATAC

Hanover,Canada

Summary

To gain a position to the area to which I’m qualified, contribute and enhance my knowledge, skills and abilities in rendering expertise that will help the company meet its objectives.

Overview

9
9
years of professional experience

Work History

Food Service Supervisor

McDonald's Hanover
09.2021 - Current
  • Supervise, coordinate and schedule the activities of staff
  • Maintain records of stock, repairs, sales and wastage;
  • Train staff in job duties, and sanitation and safety procedures;
  • Ensure that food and service meet quality control standards;
  • Ensures daily cash controls are in place;
  • Handles guest concerns that have contacted the restaurant;

Call center Agent

Iqor Philippines Incorporation
12.2020 - 04.2021
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Manager

Jollibee Foods Corporation
06.2016 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Trained to do Staff schedule.

Waiter (Food Service)

Holiday Inn Clark
04.2016 - 05.2016
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Bachelor of Science - Hotel and Restaurant Management

Holy Angel University
04.2016

High School -

Angeles City National Trade School
04.2012

Skills

    Adaptability and flexibility

    Time management

    Trained in Inventory and Ordering

    Certified to do First Aid

Languages

English

Timeline

Food Service Supervisor

McDonald's Hanover
09.2021 - Current

Call center Agent

Iqor Philippines Incorporation
12.2020 - 04.2021

Manager

Jollibee Foods Corporation
06.2016 - 06.2020

Waiter (Food Service)

Holiday Inn Clark
04.2016 - 05.2016

Bachelor of Science - Hotel and Restaurant Management

Holy Angel University

High School -

Angeles City National Trade School

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GABRIEL B. BATAC