Gean Kaur

• Handles customer inquiries and answered customer telephone calls promptly to avoid on-hold wait times.
• Offers advice and assistance to customers, paying attention to special needs or wants.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivery Expert

• Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
• Coordinated consistent on-time deliveries of damage-free goods.

• Ensuring accurate record-keeping with diligent data entry and database management with company information.
• Maintaining a clean, organized, and welcoming office environment, fostering positive impressions.
• Performing tasks according to policy and meeting deadlines.
• Reduced errors in documentation by meticulously proofreading and editing written materials.

• Assisted in training new hires on company protocol, increasing overall productivity within the department.
• Delivered high-quality work by diligently following standard operating procedures.
• Performed cleaning tasks such as windows, gutters, and house surfaces.
• Drove the work truck and managed a team of 3.

• Collaborated with other departments to ensure seamless coordination of services for clients benefit.
• Conducted regular follow-ups with 7 clients, ensuring their needs were met and addressing any issues promptly.
• Facilitated group sessions focused on building skills and coping techniques relevant to the clientele served.
• Used client feedback to inform improvements in programs delivered.