DIANNA ARNDT

• Answer phone calls and handle email and phone billing inquiries efficiently and effectively
• Monitor incoming emails and answer or forward as required
• Directly and indirectly address escalated customer complaints
• Update and maintain customer information and follow-up on overdue accounts
• Process monthly billing for trade accounts and customers
• Liaise with the Head Office in Ontario on Finance and Operational issues
• Contribute to on-going improvements to increase effective interaction across organizational boundaries
• A contact point for individual complaints from the CRTC, CCTS, and BBB
• Process new orders, upgrades, downgrades, moves and cancellations for our Residential Services
• Contribute to an on-going initiative to provide the best

experience possible at the lowest cost in the industry

Administrative Coordinator:

• handle email and phone billing inquiries
• monitor incoming emails and answer or forward as required
• update and maintain customer information
• process electronic payments from customers
• handle follow-ups for overdue accounts
• process monthly billing for trade accounts and customers.
• process cancellations as requested
• Handle escalations from FCC for Nucleus Billing issues
• liaise with the Head Office in Ontario on Finance and Operational issues

• Committed to providing every guest with amazing service and educating them about the four basic needs of their animals
• Hard work, working as a team, caring for animals, cleanliness of all animal pens, front facing of product, stock placement and customer service cashier
• Closing of store, sweeping, garbage and mopping of division working within

• Giving incredible customer service, plant upkeep/orchestrating on Residential contract customers and Industrial contracts
• Equipment worked; riding yard cutter tractor, hand control trimmer, push trimmer, blower pack, rakes, scoops, stones, squares, shake, turf, planting trees, hedges and blossoms
• Volunteered : Backyard Rescue at Rosie's House; Https://calgary.ctvnews.ca/video?clipId=719184

• Precisely pulled customer orders, loaded truck, conveyed deliveries/invoices to clients
• Kept up work region, restocking stock racks, convey parts to our specialists
• Reception/Shuttle Driver relief, mail, made coffee and prepared treats for clients waiting

• Reconcile morning cash out, bank deposits, process accounts payables and receivables, appropriately coding/entering invoices, purchase orders, data entry and parts warranty reconciliation (10+pgs), Check runs and expenses
• Reception support, arranging mail, ordering supplies, couriers, client payments

• Maternity leave impermanent position
• Effectively answering telephones, arrange office supplies, mail and banking
• Maintained efficiently invoicing, purchase orders,, job costing, data entry and filing