Gurpreet Kaur

• Handled customer inquiries and answered customer telephone calls promptly to avoid on-hold wait times.
• Managed high-stress order incoming traffic as a support during staffed
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivery Expert

• Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
• Coordinated consistent on-time deliveries of damage-free goods.

• Assisted in training new hires on company protocol, increasing overall productivity within the department.
• Delivered high-quality work by diligently following standard operating procedures.
• Performed cleaning tasks such as windows, gutters, and house surfaces.
• Drove company truck and a team of 3 collegues.

• Collaborated with other departments to ensure seamless coordination of services for clients'' benefit.
• Conducted regular follow-ups with clients, ensuring their needs were met and addressing any issues promptly.
• Facilitated group sessions focused on building skills and coping techniques relevant to the clientele served.
• Used client feedback to inform improvements in programs delivered.