Funmilayo Ogunruku
Regina,SK
Summary
Highly motivated and customer-focused professional with over 5 years of experience as a Customer Care Representative. Skilled in delivering exceptional customer service, resolving inquiries, and ensuring customer satisfaction. Seeking a challenging position as a Customer Care Representative to utilize my communication and problem-solving skills in providing excellent support to customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Vallino Systems
07.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Processed orders and transactions.
- Provided clear and accurate information to customers regarding company products and services.
- Working independently and cooperatively with others staff in different units and to ensure deadlines and objectives are met.
Relationship Officer
United Bank For Africa
03.2015 - 06.2022
- Responding to customers inquiries and complaints in a timely and professional manners.
- Solicited and acquire customer’s relationships to improve deposit growth.
- Ensure the retention of existing customers and reactivation of dormant accounts by delivering exceptional customer services.
- Support team leads as required.
- Handled sensitive information in a confidential manner.
- Collating all customers’ data and regular contacts with the customers especially, TOP 50 customers of the branch.
- Selling of Various Banks Products at the banking halls.
- Confirmation of customers balances.
- Monitoring of TOP 50 accounts balances and relating with them through phone every week.
Education
Bachelor of Science - Accounting
University of Ado Ekiti
Ado Ekiti, NigeriaSkills
Excellent communication skills (verbal and written)
Strong problem-solving and decision-making abilities
Customer relationship management
Active listening and empathy
Conflict resolution
Time management and multitasking
Adaptability and flexibility
Product knowledge and upselling
Team collaboration
Certification
CERTIFICATIONS
First AID and CPR
St Mark James Training Ltd., Regina. Saskatchewan.
Volunteer
Indigenous Christian Fellowship, Regina.
Timeline
Customer Care Representative
Vallino Systems
07.2022 - 09.2023
Relationship Officer
United Bank For Africa
03.2015 - 06.2022
Bachelor of Science - Accounting
University of Ado Ekiti
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