Gagandeep Kaur
Winnipeg
Summary
My objective is to develop professionalism in management field by getting involved to this industry by showing my skills as work-oriented, dedicated, quick learner and self- motivated, and by getting an opportunity to work for an organization which provides me the opportunity to improve my skills and knowledge to growth along with the organization objective.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Alight Solutions
08.2023 - 01.2024
- Introduced customers to health benefit packages.
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learned software systems used by company to be able to communicate effectively with incoming inquiries
- Identify customer needs or desires in order to recommend appropriate plans or service
- Processed orders, forms, applications, or requests
- Troubleshooting common issues with website or technical service
- Quick catch on walking through customers to website and helping them enroll
- Creating tickets to administrator for unresolved issue.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Shipper/Receiver/Customer Service
ADI Global Distribution
06.2023 - 08.2023
- Welcome and assist customers find the perfect product or service and respond to their questions
- Create an amazing customer experience at the checkout or the customer service counter
- Ensured shelves and displays are well-stocked and organized
- Performed Weekly and monthly cycle counts
- Handled incoming and outgoing packages in a warehouse
- Job duties include tracking inventory, keeping accurate records, packaging and weighing items, printing shipping labels and postage
- Inspected goods received for damage.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
Cell Phone Repair Technician
SBE Canada Ltd
12.2021 - 03.2023
- Disassembly of the wireless electronic devices for its failure cause and inspection of internal components for liquid or physical damage
- Perform RF diagnostics, failure analysis, and enter the analysis results in electronic complaint handling system
- Identify and trace equipment faults, and adjust, replace or repair the equipment
- Re-assemble unit with new cosmetic parts as per the requirement using procedures and guidelines provided
- Test all functionality of unit, before moving along to the next process.
Inventory Controller
SBE Canada Ltd
10.2020 - 12.2021
- Have to maintain parts stock on shelves also in Artemis
- Receives, unpacks, and delivers goods; re-stocks items as necessary; labels shelves
- Monitoring inventory levels and replenishing stock as needed
- Accountable to manage the stock by performing weekly and monthly cycle counts
- Responsible for the receiving of parts in the system and physically.
- Completed daily cycle counts to maintain accuracy of records.
SALES REPRESENTATIVE
Sabzi Mandi Cash and Carry
03.2020 - 12.2020
- Greeted and informed customers of products, fostering positive store experiences
- Processed cash, check and credit cards for customer purchases
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Office Administrator Assistant
Infowiz a software solution institute
07.2016 - 10.2018
- Responsible for maintenance of office supplies and updating files and records
- Manage the schedule for all company conference and meeting rooms, ensuring that executive meeting needs are always met
- Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, parking, maintenance and security services.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Post Graduate Diploma in Business Management -
St. Clair College
Windsor, ON01.2021
Bachelor of Art in Education -
Punjabi University
Punjab, India01.2015
GED -
Public Senior Sec. School
Punjab, India01.2012
Skills
- Strong work ethics with remarkable customer handling skills
- Punctual, reliable, and trustworthy
- Excellent communication skills in written and verbal both
- Profound ability to work in a fast-paced environment Time management
- Good Computer skills, Microsoft Office (Word, Excel), Internet search engines, email, and social networking
- Good team working skills and aptitude to work alone
- Ability to meet the deadline of the work
- Perform multi-task effectively
- Remarkable patience with reliability and responsibility
- Account Management
- Data Entry
- Call center experience
License
Driving License: Class 5F
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Care Representative
Alight Solutions
08.2023 - 01.2024
Shipper/Receiver/Customer Service
ADI Global Distribution
06.2023 - 08.2023
Cell Phone Repair Technician
SBE Canada Ltd
12.2021 - 03.2023
Inventory Controller
SBE Canada Ltd
10.2020 - 12.2021
SALES REPRESENTATIVE
Sabzi Mandi Cash and Carry
03.2020 - 12.2020
Office Administrator Assistant
Infowiz a software solution institute
07.2016 - 10.2018
Post Graduate Diploma in Business Management -
St. Clair College
Bachelor of Art in Education -
Punjabi University
GED -
Public Senior Sec. School
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