BRITTANY DUNBAR
Hamilton,Canada
Summary
Dynamic professional with a proven track record in customer service and sales, notably at TJX Canada. Excelled in conflict resolution and upselling, enhancing customer satisfaction and loyalty. Demonstrated exceptional teamwork and collaboration skills, significantly contributing to team goals. Adept at multitasking and problem-solving, consistently exceeding performance metrics.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
TJX Canada
Hamilton, Ontario
11.2024 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cash register functions accurately and efficiently.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with selecting items and answering questions about products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
Sales Associate
Rona
Hamilton, ON
05.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
Customer Service Representative
Tim Hortons
Hamilton, ON
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Collaborated with team members to develop best practices for consistent customer service delivery
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Sales Support Associate
Staples
Hamilton, ON
05.2017 - 09.2022
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries
- Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed
- Researched Type system for customer inquiries, product descriptions, and specifications
- Expedited quote generation by maintaining an updated database of product offerings and pricing information
- Improved customer retention rates by consistently delivering excellent service and support
- Issued credits for contested returns, shipping fees and damaged merchandise
- Demonstrated computer skills for data entry and answered broad variety of inquiries
- Displayed flexibility to adapt to quarterly policy changes and database re-organization
- Facilitated smooth communication between sales staff and clients to ensure seamless transactions
- Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks
- Strengthened client relationships, promptly addressing concerns and inquiries
- Assisted customers with sales needs such as inventory and shipping questions
- Documented customer complaints and completed corrective action requests
- Used in-store system to locate inventory and place special orders for customers
- Engaged in friendly conversation with customer to better uncover individual needs
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Education
Diploma Not Granted - Social Service Worker
Mohawk College of Applied Arts And Technologies
Hamilton, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Merchandising knowledge
- Upselling
- Professional Demeanor
Timeline
Customer Care Representative
TJX Canada
11.2024 - Current
Sales Associate
Rona
05.2023 - 09.2024
Customer Service Representative
Tim Hortons
09.2022 - 05.2023
Sales Support Associate
Staples
05.2017 - 09.2022
Diploma Not Granted - Social Service Worker
Mohawk College of Applied Arts And Technologies
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