Sukritta(Fronce) Dechpithayanan
Tourism Management Student
Vancouver,British Columbia
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Banquet Server
Convention centre
Vancouver, British Columbia
12.2019 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Room Attendant
Dawson Westmark Hotel
06.2022 - 09.2022
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained linen cart so that it was neat and organized.
- Maintained inventory of items that were placed in each guest room.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Barista
Starbucks
Vancouver, BC
08.2021 - 05.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Order receiving and distributing stock supplies and specialty beverages
Guest Service Representative
Flyover Canada
Vancouver, British Columbia
01.2019 - 01.2021
- Greeted guests and answering questions in a welcoming and positive manner
- Ensured accurate information is provided to guests; ensuring adequate expectations
- Took and edited photos of guests, while being knowledgeable about the photo packages and backgrounds
- Organized large groups of people into correct queues, while calculating and communicating accurate wait time information
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Education
Bachelor of Tourism Management -
Capilano University
North Vancouver, BC 09.2018 - 04.2022
Skills
undefined
Certification
Serving it Right
Technical support fundamentals
I obtained the certificate through Coursera learning about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
Timeline
Technical Support Fundamentals
11-2022
Serving it Right
10-2022
Room Attendant
Dawson Westmark Hotel
06.2022 - 09.2022
Barista
Starbucks
08.2021 - 05.2022
The fundamentals of Digital Marketing
05-2020
Banquet Server
Convention centre
12.2019 - Current
Foundation of workplace safety
04-2019
Guest Service Representative
Flyover Canada
01.2019 - 01.2021
Bachelor of Tourism Management -
Capilano University
09.2018 - 04.2022
Similar Profiles
Nikki VallettaNikki Valletta
Corporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event CentreCorporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event Centre
Dawson BishopDawson Bishop
Suites Server at Marry Browns Centre / Convention CentreSuites Server at Marry Browns Centre / Convention Centre
Rajeshwari HosalkarRajeshwari Hosalkar
Executive House Keeper at M J Avyanna Resort & Convention CentreExecutive House Keeper at M J Avyanna Resort & Convention Centre