FRITZGERALD PROSPER
Summary
I am a skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
13
13
years of professional experience
Work History
OUTPATIENT CLERK - CANCER CENTRE
THE OTTAWA HOSPITAL
OTTAWA, ON
03.2020 - Current
- Receive incoming telephone calls and respond to patient inquiries
- Triage urgency of calls relating to patient symptoms and forward to oncology nurses & doctors
- Check in/ check out patients at their appointments using epic software
- Maintained oversight of workqueues, coordinating outpatient appointments at the Cancer Centre and satellite locations, such as IGFCC (Irving Greenberg Cancer Centre).
- Transcribe orders for lab requisitions and fax to various labs
- Fax Imaging requisition to Hospitals
- Performed accurate scanning of health-related documents like CarePath on patient files.
- Facilitated communication between pharmacy and oncology teams for prescription refill coordination.
DIAGNOSTIC IMAGING CLERK- CT, Xray, US & MRI
THE OTTAWA HOSPITAL
OTTAWA, ON
03.2018 - 03.2020
- Supported imaging technicians by facilitating the transfer of patients from stretcher to examining table.
- Prepared CT contrast drinks for patients in advance of their exams
- Managed patient flow and determined queue order
- Coordinated appointment bookings for various imaging departments such as CT, Xray, Ultrasound, and MRI
- Proficiently navigated unpredicted circumstances, promptly addressing inquiries and effectively prioritizing tasks
- Effectively managed the updating and organization of patient medical records through EPIC software and SMS
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
CANADIAN MUSEUM OF HISTORY & CANADIAN WAR MUSEUM
GATINEAU, QC
02.2011 - 06.2018
- Provide timely, efficient and considerate customer service
- Managed and supervised day-to-day operations of the Box office, Boutique as well as CINE+ Theater
- Notify customers about new exhibits and special events
- Maximized revenue by promoting and selling combo packages instead of stand-alone tickets
- Monitored safe count at the beginning and end of each day
- Managed staff break schedules
- Offered help and guidance to team members
INPATIENT/OUTPATIENT CLERK - SDCU/PACU
THE OTTAWA HOSPITAL
OTTAWA, ON
02.2017 - 03.2018
- Create new patient profiles and register patients from work queues according to priority and wait times
- Educate family members regarding surgery procedures
- Prepare and compiles patients' charts 48 hours before their arrival for surgery
- Effectively use Oracle software to transfer patients within the hospital
- Ensures completed charts on discharged patients are sent to health records
- Frequently use SMS to book an appointment for post-op surgery, discharge patient, print armband, update patient information, print labels, and confirm bed transfer
- Print Operating room list and DCU worksheet for the following day
- Documented patient isolation status by highlighting in red
- Ability to transcribe handwritten medical orders from physicians and nurses into the computer system
- Keep patient records confidential and perform other duties as required
- Collaborated closely with operating room to assign patients to appropriate bays in PACU
Education
DIPLOMA -
Nepean High School
Ottawa, ON06-2010
Skills
- Professional customer service
- Outstanding organizational skills
- Professional telephone etiquette
- Accuracy and attention to details
- Thoroughness
- Effective Interpersonal skills
- Able to analyze and summarize information
- Able to use office technology
- Able to communicate effectively in writing
- Able to communicate effectively orally
- Ability to maintain confidentiality in the workforce
- Knowledge of Microsoft Office suite
- File Management
- Flexibility
- Office Administration
- Judgement
- Patient Scheduling
- Medical software applications
- Handling payments
Volunteer Experience
Help others in my community to live a better lifestyle, cultivating healthy habits, and maintaining good relations with others.
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
OUTPATIENT CLERK - CANCER CENTRE
THE OTTAWA HOSPITAL
03.2020 - Current
DIAGNOSTIC IMAGING CLERK- CT, Xray, US & MRI
THE OTTAWA HOSPITAL
03.2018 - 03.2020
INPATIENT/OUTPATIENT CLERK - SDCU/PACU
THE OTTAWA HOSPITAL
02.2017 - 03.2018
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
CANADIAN MUSEUM OF HISTORY & CANADIAN WAR MUSEUM
02.2011 - 06.2018
DIPLOMA -
Nepean High School
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