Erdenis Ismail
Carp,Canada
Summary
To obtain a position where I can maximize my multilayer of negotiation skills, program development, training experience and front line client support.
Overview
23
23
years of professional experience
Work History
Medical Assistant/ Clerk
The Ottawa Hospital
Ottawa
01.2008 - Current
- Led the onboarding and training of new Unit Coordinators and administrative staff, ensuring consistent understanding of department procedures and best practices.
- Greeted all patients in a friendly and professional manner, ensuring a welcoming environment.
- Supported at least five physicians daily with administrative and coordination tasks throughout the medical office.
- Collaborated with research staff to ensure Thrombosis Unit appointments aligned with individual study protocols.
- Accurately updated and maintained patient medical records using Oasis and Epic Software.
- Managed a high volume of incoming calls and scheduled patient appointments efficiently.
- Created and maintained departmental schedules in coordination with the Head Nurse.
- Verified insurance coverage for procedures and provided patients with alternative support options when needed.
- Built strong working relationships with physicians, nurses, and administrative staff.
Customer Service Representative
MediaGrif Corp.
Ottawa, Ontario
01.2006 - 01.2010
- Responded to customer inquiries and requests and resolved issues efficiently and professionally
- Completed ongoing training to stay abreast of product, service and policy changes
- Strike a positive and cooperative tone with both customers and coworkers
- Handled a high influx of inbound calls within a dynamic call center environment
- Managed multiple priorities and maintained effective results in a quota driven workplace
- Activating new accounts and promoting new products
- Liaised with client regarding missing account payable invoice
- Provided internal administrative service support to general management
- Followed up with client on an outstanding account payable invoice
- Liaised with client regarding account statement
- Resolved problem with payment missing information
- Exercised strong interpersonal communication skills with customers and department personnel
- Accepted assignments with an open, cooperative, positive and team-oriented attitude
- Utilized multiple call center support applications to efficiently assist customers and agents
- Assisted in the training of new customer service representatives and associates.
Medical Office Administrative Assistant
Kilborn Medical Centre
Ottawa, Ontario
01.2007 - 01.2008
- Assisted patients to examining rooms and obtained medical histories
- Maintained a positive and professional attitude at all times
- Completed patients’ medical records and entered into their file
- Performed front office duties such as answering phones and scheduling appointments
Front line customer support
Sitel Canada
Ottawa, Ontario
01.2003 - 01.2006
- Previewed support to the sales team, ensuring all sales and service objectives were met
- Answered inbound calls in support of customer needs.
- Conveyed in a reassuring manner step by step instructions to resolve application issues
- Monitor and manage call queues and service levels
- Photocopying, sending faxes
- Entered given information in the database
- Worked with excel and WordPerfect
- Carried out secretarial duties including: typing correspondence (letters and memos) updating the database of all new equipment purchase
- Ordered supplies
- Created and classified documents and files
Education
Assistant Administrative Diploma -
La Cité collégiale
Ottawa, Ontario01.1998
Skills
- Interpersonal skills
- Good listener
- Good communicator
- Problem solving skills
- Advanced computer skills
- Learning and implementing new software programs
- Phone etiquette
- Attention to detail
- Data governance
- Reporting
- Innovation mindset
- Collaboration skills
- Generating leads
- Managing customer database
- Marketing
- Selling to marketing executives
- Proficiency with Microsoft Office suite
- Word
- Excel
- Outlook
- EPIC charting
- Patient scheduling
- Medical record management
- Appointment coordination
- Customer relationship management
- Data entry accuracy
- Medical terminology
- Team collaboration
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Health screening coordination
References
Available upon request
Affiliations
- Working out
- Traveling
- Reading
- Walking
- Cooking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Native/ Bilingual
Romanian
Native/ Bilingual
Turkish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Assistant/ Clerk
The Ottawa Hospital
01.2008 - Current
Medical Office Administrative Assistant
Kilborn Medical Centre
01.2007 - 01.2008
Customer Service Representative
MediaGrif Corp.
01.2006 - 01.2010
Front line customer support
Sitel Canada
01.2003 - 01.2006
Assistant Administrative Diploma -
La Cité collégiale
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