FRANKIE YE MINN PHYO
Scarborough,ON
Summary
Friendly professional with reputation for exceeding performance benchmarks in retail/manufacturing settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays and end products.
Overview
13
13
years of professional experience
Work History
Retail Store Associate
Rabba Fine Foods
11.2022 - 08.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Supported loss prevention goals by monitoring shopper behavior.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained tidy and organized store to comply with cleanliness standards.
- Located merchandise across various stores to address customer needs.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations
- Prepared baked goods such as baguettes, muffins, croissants and buns
- Trained new staff on store operations by different shifts
ENGINEERING ASSISTANT (PRODUCTION ENGINEERING)
Tanaka Electronics Singapore Pte Ltd.
08.2014 - 03.2016
- Performed start up production activities on commissioning new machines
- Prepared test reports for internal evaluations
- Performed internal evaluations for implementation of new products for bonding wires
- Brainstormed new ideas for improvements in process engineering
- Completed mathematical calculations to properly assess research and testing results
- Analyzed lab results against field standards to inform project decisions
- Performed other ad-hoc duties assigned by superior
BASE ENGINEER
Rutledge E&P Pte Ltd. (Singapore)
04.2012 - 08.2014
- Handled all documentations for Department of Transportation (DOT) center
- Performed management of sub projects for different equipments and other miscellaneous items
- Performed hydrotesting at DOT center for cylinders to be used in offshores
- Performed troubleshooting and repairing H2S gas detection sensors
- Assisted different departments whereby necessary to create designs using CAD software
- Performed posichek testing for all Scott Breathing Apparatus sets to be used in offshores
- Performed safety procedures for workshop whereby necessary
- Performed other ad-hoc activities as instructed by the manager.
PRODUCTION ENGINEERING ASSISTANT
Showa Denko HD Singapore Pte Ltd
09.2010 - 03.2012
- Managed whole production line to ensure smooth run at each and every process and ensure no downtime at the line to achieve 100% MU per day
- Supervised a group of technicians from each process to judge every technician's routine job and performance
- Co-ordinated with various departments to ensure good quality and quantity achievement of media and customer satisfaction
- Performed troubleshooting of low yield issues and judge by process to improve product yield
- Performed troubleshooting of yield issues for production lines and aim for good quantity and quality of media produced per day
- Assisted production engineers regarding line issues and machine performance reports.
Education
Graduate Certificate - Supply Chain Management
Humber College
Toronto, ON04.2023
Master of Science - Construction Project Management
Heriot-Watt University
Edinburgh, UK 07.2021
Bachelor of Engineering - Electrical And Electronic Engineering
Nanyang Technological University
Singapore01.2016
Skills
- Production Engineering
- Electrical/Electronics Engineering
- Production and Quality Control Processes
- Interdependency
- Team Player
- Conflict Resolution/ Handling Complaints
Willingness To Relocate
Willing to relocate anywhere in Canada
Education And Professional Development
- Graduate Certificate in Supply Chain Management (Honours), Humber College, Toronto, ON, 2022-01-01, 2023-12-31
- Bachelors Degree in Electrical & Electronic Engineering (Honours), Nanyang Technological University (NTU), Singapore, 2011-01-01, 2015-12-31
References Available
True
Status In Canada
Refugee Claimant with valid work permit for 2 years until June 2025 (extendable)
Volunteer Experience
Participation in Toronto Mayor Elections June 2023 (volunteer for Olivia Chow’s election campaign)
Languages
English
Full Professional
Chinese (Mandarin)
Elementary
Indonesian
Elementary
Timeline
Retail Store Associate
Rabba Fine Foods
11.2022 - 08.2023
ENGINEERING ASSISTANT (PRODUCTION ENGINEERING)
Tanaka Electronics Singapore Pte Ltd.
08.2014 - 03.2016
BASE ENGINEER
Rutledge E&P Pte Ltd. (Singapore)
04.2012 - 08.2014
PRODUCTION ENGINEERING ASSISTANT
Showa Denko HD Singapore Pte Ltd
09.2010 - 03.2012
Graduate Certificate - Supply Chain Management
Humber College
Master of Science - Construction Project Management
Heriot-Watt University
Bachelor of Engineering - Electrical And Electronic Engineering
Nanyang Technological University
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