Eldon Dsouza
Etobicoke,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rabba Fine Foods
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Inkeros
05.2023 - 09.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Sales Associate
Zara
01.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
BBA - Business Administration Management
Seneca College of Applied Arts And Technology
North York, ON09.2022
Bachelor of Science -
Thomas Baptista Jr. College
Vasai, Mumbai06.2018
High School Diploma -
St. Augustines High School
Vasai, Maharashtra06.2016
Skills
- Data Entry
- Consultative Sales
- Product Knowledge
- Report Generation
- Complaint Handling
- Microsoft Office Suite
- Time Management
- Critical Thinking
- Multitasking
- Interpersonal Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Konkani
Native or Bilingual
Timeline
Sales Representative
Inkeros
05.2023 - 09.2023
Customer Service Representative
Rabba Fine Foods
11.2022 - Current
Sales Associate
Zara
01.2022 - 01.2023
BBA - Business Administration Management
Seneca College of Applied Arts And Technology
Bachelor of Science -
Thomas Baptista Jr. College
High School Diploma -
St. Augustines High School
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