FRANCK DAVID NGONGA NGONGA
Toronto,ON
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Home Depot
01.2024 - 03.2024
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Provided language translation services for customer service inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Intern
Pro Deco (Screen Printing) and Graphic Designs
01.2023 - 01.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern
Financial House Bank
01.2022 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Assisted in reducing wait times for customers through effective queue management and timely service.
Intern
SCE
06.2021 - 12.2021
- Improved workplace safety by adhering to company protocols and properly maintaining tools and equipment.
- Resolved customer complaints through effective communication, offering solutions that led to increased satisfaction levels.
- Worked with management to confirm inventory to assemble and completed required pre-assembly reporting.
- Captured required information for each assembled item and entered data into mobile reporting tool for precise tracking.
Education
Ontario College Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
Toronto12.2026
High School Diploma -
Angel Micheal Bilingual College
Cameroon12.2020
Skills
- Fluent Bilingualism (French and English)
- Problem-Solving
- Customer Support
Languages
English
Full Professional
French
Native or Bilingual
CERTIFICATES
First Aid Training - Emergency with CPR C, AED
Ethical Conduct for Research Involving Humans (TCPS 2: CORE 2022)
HOBBIES
Group games - SOCCER
Timeline
Bilingual Customer Service Representative
Home Depot
01.2024 - 03.2024
Intern
Pro Deco (Screen Printing) and Graphic Designs
01.2023 - 01.2024
Intern
Financial House Bank
01.2022 - 08.2022
Intern
SCE
06.2021 - 12.2021
Ontario College Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
High School Diploma -
Angel Micheal Bilingual College
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