SIMON DIKOTE ALENA
Brampton,ON
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Dynamic Bilingual Customer Service Representative with 2 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in French. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Mr NACISS
01.2020 - 03.2022
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Assisted in the development of training materials for new hires, promoting a culture of continuous learning within the team.
- Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
COLLEGE OF HOPES, ARTS AND SCIENCES ( COHAS)
DOUALA03.2019
Skills
- Issue Research
- Caller Assistance
- Document Translation from ENGLISH to FRENCH
- Language Translation from FRENCH to ENGLISH
- Call Management
- Database Management
- Problem Solving
- Sales Techniques
- Effective Communication
- Team Collaboration
- Active Listening
- Positive Attitude
- Call Center Experience
- Strong Interpersonal Skills
- Time Management
- Fluent Bilingualism
Languages
English, French
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Mr NACISS
01.2020 - 03.2022
High School Diploma -
COLLEGE OF HOPES, ARTS AND SCIENCES ( COHAS)
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