Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Dorsainvil

Scarborough,Canada

Summary


Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.

Overview

9
9
years of professional experience

Work History

Bilingual customer service representative

Grainger Canada
06.2025 - Current
  • Assisting customer across all the Canada regarding the online order
  • Pre-order : product selection support, quotation and placing the new order.
  • Post-order : Tracking order, return, cancellation and maintenances.

Bilingual customer care supervisor

TANGERINE BANK / Scotiabank Global service
05.2021 - 06.2024
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Prepare reports regarding sales volumes, merchandising and personnel matters

COLLECTION ADVISOR

SCOTIABANK Global Service
05.2021 - 11.2021
  • Customer Contact and Negotiation: Communicating with customers via phone, email, or letters to discuss overdue payments, negotiate repayment plans, and resolve payment issues amicably.
  • Payment processing: Processing payments received from customers, ensuring accuracy in amounts and adherence to payment terms.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated to collect balance in full.

Sales agent

INTERCONTINENTAL HOTEL GROUPS
09.2018 - 12.2019
  • Promote sales to existing clients
  • Provide clients with presentations on the benefits and uses of goods or services
  • Estimate or quote prices, credit or contract terms
  • Identify and solicit potential clients
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.

Collection Agent

KM2 Solutions (Global Lending Solutions)
01.2017 - 03.2018
  • Locate customers with outstanding debts and contact them to encourage repayment and Work closely with debtors to create a payment plan or negotiate partial payments. Also, my job was to resolve any discrepancies in accounts or payments and up dare the client's account information.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.

Education

High School Diploma -

Universidad Del Caribe
Dominican Republic
08-2023

Skills

  • Ability to work under pressure
  • Team Management
  • Ability to work under pressure
  • Customer Focus
  • Teamwork
  • Ability to speak : English, French, Spanish, Haitian Creole
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • [Language] translation

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Full Professional

Timeline

Bilingual customer service representative

Grainger Canada
06.2025 - Current

Bilingual customer care supervisor

TANGERINE BANK / Scotiabank Global service
05.2021 - 06.2024

COLLECTION ADVISOR

SCOTIABANK Global Service
05.2021 - 11.2021

Sales agent

INTERCONTINENTAL HOTEL GROUPS
09.2018 - 12.2019

Collection Agent

KM2 Solutions (Global Lending Solutions)
01.2017 - 03.2018

High School Diploma -

Universidad Del Caribe

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James Dorsainvil