James Dorsainvil
Scarborough,Canada
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
9
9
years of professional experience
Work History
Bilingual customer service representative
Grainger Canada
06.2025 - Current
- Assisting customer across all the Canada regarding the online order
- Pre-order : product selection support, quotation and placing the new order.
- Post-order : Tracking order, return, cancellation and maintenances.
Bilingual customer care supervisor
TANGERINE BANK / Scotiabank Global service
05.2021 - 06.2024
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Prepare reports regarding sales volumes, merchandising and personnel matters
COLLECTION ADVISOR
SCOTIABANK Global Service
05.2021 - 11.2021
- Customer Contact and Negotiation: Communicating with customers via phone, email, or letters to discuss overdue payments, negotiate repayment plans, and resolve payment issues amicably.
- Payment processing: Processing payments received from customers, ensuring accuracy in amounts and adherence to payment terms.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
Sales agent
INTERCONTINENTAL HOTEL GROUPS
09.2018 - 12.2019
- Promote sales to existing clients
- Provide clients with presentations on the benefits and uses of goods or services
- Estimate or quote prices, credit or contract terms
- Identify and solicit potential clients
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Collection Agent
KM2 Solutions (Global Lending Solutions)
01.2017 - 03.2018
- Locate customers with outstanding debts and contact them to encourage repayment and Work closely with debtors to create a payment plan or negotiate partial payments. Also, my job was to resolve any discrepancies in accounts or payments and up dare the client's account information.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Education
High School Diploma -
Universidad Del Caribe
Dominican Republic08-2023
Skills
- Ability to work under pressure
- Team Management
- Ability to work under pressure
- Customer Focus
- Teamwork
- Ability to speak : English, French, Spanish, Haitian Creole
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Timeline
Bilingual customer service representative
Grainger Canada
06.2025 - Current
Bilingual customer care supervisor
TANGERINE BANK / Scotiabank Global service
05.2021 - 06.2024
COLLECTION ADVISOR
SCOTIABANK Global Service
05.2021 - 11.2021
Sales agent
INTERCONTINENTAL HOTEL GROUPS
09.2018 - 12.2019
Collection Agent
KM2 Solutions (Global Lending Solutions)
01.2017 - 03.2018
High School Diploma -
Universidad Del Caribe
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