Summary
Overview
Work History
Education
Skills
Volunteering
Languages
Timeline
Generic

Francis Robichaud

St Isidore,ON

Summary

Dynamic professional with extensive experience in customer service and cash management. Excelled in roles requiring product knowledge and fast learning, achieving high accuracy in transactions. Skilled in training staff and enhancing customer satisfaction, fostering repeat business through exceptional assistance and relationship-building.

Overview

6
6
years of professional experience

Work History

Cashier /Customer Service Representative

Canadian Tire
Casselman, ON
04.2023 - 02.2025
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.

Replacement Bookkeeper

Metro Grocery Store
04.2022 - 04.2023
  • Managed store prices by following corporate emails and price change orders.
  • Managed in store Emails and sorted them into the proper recipient inboxes.
  • Managed recalled products in accordance to corporate recall notices.
  • Printed and sorted weekly and daily reports.

Cashier / Sales Associate

The Source Electronics
04.2022 - 04.2022
  • Operated cash register for cash, credit, and debit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cashier /Convenience Store Clerk

MacEwen Petroleum
10.2021 - 04.2022
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier /Shift Supervisor

Metro Grocery Store
07.2019 - 10.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Cultivated professional working relationships with peers and supervisors.

Education

High School Diploma -

Ecole Secodaire Catholique
Casselman, ON
06-2022

Skills

  • Cash handling
  • Customer service
  • Time management
  • Clerical skills
  • Written communication
  • Pharmacy operations
  • Attention to detail
  • Team collaboration

Volunteering

(Coop in highschool ) Jean Coutu Pharmacy

January 2022 - July 2022

  • Filled Client Prescriptions with excellent accuracy.
  • Mixed appropriate medications into compounds in accordance to prewritten prescription.
  • Called Clients when prescriptions are ready to be picked up.
  • Ensured the use of proper sanitization and cleaning of materials and work station.
  • Safely handled cytotoxic medications and ensured the use of double counts on narcotic and regulated medications.
  • Unpacked medications and other pharmaceutical products from shipment boxes.

Languages

French
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier /Customer Service Representative

Canadian Tire
04.2023 - 02.2025

Replacement Bookkeeper

Metro Grocery Store
04.2022 - 04.2023

Cashier / Sales Associate

The Source Electronics
04.2022 - 04.2022

Cashier /Convenience Store Clerk

MacEwen Petroleum
10.2021 - 04.2022

Cashier /Shift Supervisor

Metro Grocery Store
07.2019 - 10.2021

High School Diploma -

Ecole Secodaire Catholique

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Francis Robichaud