Leonard Francis

• Manage project timelines, resources, expenses, and communicate current state, risk, and dependencies to senior executives
• Ensure supporting teams schedule, resources are aligned to project delivery date.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Ensure project documentation is maintained and accessible by project team

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
• Successfully managed three projects while maintaining adherence to budget, schedule and scope requirements
• Made recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Worked closely with DevOps teams to ensure environment availability, stability, and support
• Communicated project status, achievements, risks and made recommendations to senior management
• Reined in project costs while meeting key milestones

Achievements

• Delivered microservices using RESTful API to multiple Lines of Business
• Successfully led integration of electronic signature services at the onset of the pandemic to support Lines of Business
• Achieved 3 CIBC ‘Moment Maker’ awards for exceeding expectations

• Elicited requirements using a variety of techniques (e.g. JAD, interviews and documentation, BRDs, functional & technical specifications, use cases)
• Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Developed and maintained productivity analytics reports and dashboards to provide actionable insights that support data-driven decision-making resulting in 20% productivity increase
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• Increased sales by 25% by using customer segmentation for multiple products in retail banking.
• Improved number of processes with tools such Lean and Six Sigma.
• Served as Six Sigma blue belt in a number of projects across the organization.
• Participates in project/program design and provides advice & subject matter expertise to achieve required business results.
• Developed business case by identifying needs, analyzing potential options, and assessing expected return on investment.