Samiul Shaown
Product Operations Lead
Toronto,ON
Summary
Highly organized and result-driven hard worker offering a solid academic foundation in business and finance, currently pursuing MBA designation. Providing excellent support, management, performance analysis, risk management, innovation and defining solutions for an App based digital product that is having an ongoing company-wide impact. Passionately involved in ongoing development of the product by resolving client irritants and continuous innovation. Detail-oriented team player and leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Product Operations Lead
TD Insurance, TD BANK GROUP
Toronto, ON
12.2022 - Current
- Developed and maintained robust understanding of regulatory requirements, customer, market, and industry to deliver product and process innovation to improve value proposition.
- Overseen and ensured clear and effective delivery of product to customers through multiple App updates.
- Liaised with partners (i.e AMG, Phone Channel, Retail, Data, Digital, Vendors, etc.) to analyze trends and maximize active users.
- Designed end-to-end processes for product development and deployment. Worked on RFI and RFP for next-generation product.
- Driven revenue and profitability growth through effective budget management and prioritizing high growth opportunity areas of product, exceeding targets by more than 50% for Q1 2023.
- Conducted executive-level business meetings by keeping others informed on updates and changes to product activities.
- Spearheaded competitive analysis research across different UBI products in insurance industry. Used critical thinking to break down problems, evaluate solutions and make decisions.
Product Analyst
TD Insurance, TD BANK GROUP
Toronto, ON
11.2021 - 12.2022
- Conducted impact assessments on customers, operations, & financials when changes affecting products are proposed.
- Supported as escalation point for product-related issues and solved complex problems by analysis of multiple variables.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Supported development team in generation of technical requirements and product documentation for process commonality.
- Provided input to higher management and AVP by conducting forecasting and modelling activities to support planning process.
- Experienced working with and leading projects on JIRA, Guidewire, Confluence, Tableau, SQL, AKORA, DBeaver, Azure, etc.
- Increased monthly active users and retention by 10%-15% in ON, implementing higher discount to expand growth and increase GWP.
Transitional Team Manager
TD Insurance, TD BANK GROUP
Toronto, ON
03.2019 - 11.2021
- Facilitated coaching sessions for peer coaches to help advance new hires efficiently and hold them accountable for different business processes and objectives.
- Completed onboarding and mentoring of 300 new recruits.
- Analyzed risks within established Underwriting guidelines and ensured quality and productivity objectives are met.
- Met and exceeded targets for all major KPIs as TTM: Sales, LEI, Compliance, and Efficiency for multiple new hire groups.
- Recognized gaps in performance and created smart action plans for new hires to work on areas of opportunity.
Insurance Analyst & Resource Officer
TD Insurance, TD BANK GROUP
Toronto, ON
06.2016 - 02.2019
- Resolved high-risk problems and raise issues as required, using deep technical knowledge, good judgement and analysis.
- Staying up to date on business’ financial offerings, emerging trends, and all bank & industry codes of conduct.
- Identifying areas of risk and quickly assessing when significant review of any issue or concern is necessary
- Provided exceptional support on highly complex transactions and recommended products best suited to individual needs.
- Achieved All-Stars recognition through great individual performance by finishing in top 5% in Sales, LEI, Compliance, and Efficiency, among all employees nationally.
Education
BBA - Finance
SAINT MARY’S UNIVERSITY
Halifax, NS 2011.09 - 2015.05
Skills
- Leadership
- Understanding of UX & UI
- Critical Thinking
- Analyze and Interpret Data
- Problem Solving
- Ability to Prioritize
- Strategic Thinking
- Communication Skills
- Analytical
- JIRA
- Confluence
- Tableau
- AKORA
- Coaching Colleagues
- Market Research
- SQL
- Guidewire
- Lead Management
Timeline
Product Operations Lead
TD Insurance, TD BANK GROUP
12.2022 - Current
Product Analyst
TD Insurance, TD BANK GROUP
11.2021 - 12.2022
Transitional Team Manager
TD Insurance, TD BANK GROUP
03.2019 - 11.2021
Insurance Analyst & Resource Officer
TD Insurance, TD BANK GROUP
06.2016 - 02.2019
BBA - Finance
SAINT MARY’S UNIVERSITY
2011.09 - 2015.05
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