Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francis Boudreau

Chateauguay

Summary

Dedicated professional with a strong background in customer service as well as food preparation and handling. Known for reliability and excellent customer service. Proven ability to enhance workplace cleanliness and foster positive relationships with customers, ensuring a welcoming environment for all patrons.

Overview

23
23
years of professional experience

Work History

Clerk

Couche-Tard/ Cirkle K
12.2024 - 05.2025
  • Handled cash register, sold lottery and focuses on customer service and suggested sales techniques.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting and shoveling snow.
  • Removed trash, debris and other waste materials from premises.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Brand Ambassador

Independant Worker
03.2017 - Current
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Busboy/Food Server

Wish Bar And Lounge
08.2022 - 02.2023
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Customer Service Representative

MAC Cosmetics
09.2002 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.

Education

High School Diploma -

Polyvalente Jean-Jacques-Bertrand
Farnham, QC

Skills

  • Bilingual in French and English
  • Reliability and punctuality
  • Flexible schedule availability
  • Sales and demonstration
  • Food preparation
  • Food handling
  • Customer service
  • Knowledge of different computer systems including Cluster, SalesForce, Office and CRM

Languages

French
English

Timeline

Clerk

Couche-Tard/ Cirkle K
12.2024 - 05.2025

Busboy/Food Server

Wish Bar And Lounge
08.2022 - 02.2023

Brand Ambassador

Independant Worker
03.2017 - Current

Customer Service Representative

MAC Cosmetics
09.2002 - 03.2017

High School Diploma -

Polyvalente Jean-Jacques-Bertrand

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Francis Boudreau