Roody Lucien
Ottawa,ON
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across restauration company environments and public sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
3
years of professional experience
Work History
Clerk
Immigration, Refugees And Citizenship Canada
2023.07 - Current
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Processed paperwork and hiring details (ID Passes, Security Forms, PRI creation, and more).
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Input data into spreadsheets and databases.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Participated in employee recognition programs.
Branch Supervisor
Tim Horton's
2021.08 - Current
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Managed maintenance of facility and grounds.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
Education
Bachelor of Science - International Management
University of Ottawa
Ottawa, ON04.2026
High School Diploma -
École Secondaire Publique De La Salle
Ottawa, ON06.2023
Skills
- Records Maintenance
- Fluent in 4 Languages [Creole, French, English, Spanish]
- Advanced Leadership Program (ALP)
- CPR/AED
- Analytical and Critical Thinking
- Customer Relationship Management
- Remote Conferencing and Communication
- Candidate Searching
- Document conversion
- Excel Familiarity
- Microsoft Office expertise
- Adobe Acrobat expertise
- Microsoft Word Mastery
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Clerk
Immigration, Refugees And Citizenship Canada
2023.07 - Current
Branch Supervisor
Tim Horton's
2021.08 - Current
Bachelor of Science - International Management
University of Ottawa
High School Diploma -
École Secondaire Publique De La Salle
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