Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roody Lucien

Ottawa,ON

Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across restauration company environments and public sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

3
3
years of professional experience

Work History

Clerk

Immigration, Refugees And Citizenship Canada
07.2023 - Current
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
  • Processed paperwork and hiring details (ID Passes, Security Forms, PRI creation, and more).
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Input data into spreadsheets and databases.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Participated in employee recognition programs.

Branch Supervisor

Tim Horton's
08.2021 - Current
  • Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Coordinated with other departments to ensure seamless communication and efficient workflow across the organization.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Managed maintenance of facility and grounds.
  • Managed daily operations for smooth functioning, ensuring a high level of productivity.
  • Boosted customer satisfaction with attentive service and prompt resolution of issues.

Education

Bachelor of Science - International Management

University of Ottawa
Ottawa, ON
04.2026

High School Diploma -

École Secondaire Publique De La Salle
Ottawa, ON
06.2023

Skills

  • Records Maintenance
  • Fluent in 4 Languages [Creole, French, English, Spanish]
  • Advanced Leadership Program (ALP)
  • CPR/AED
  • Analytical and Critical Thinking
  • Customer Relationship Management
  • Remote Conferencing and Communication
  • Candidate Searching
  • Document conversion
  • Excel Familiarity
  • Microsoft Office expertise
  • Adobe Acrobat expertise
  • Microsoft Word Mastery

Languages

Creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Clerk

Immigration, Refugees And Citizenship Canada
07.2023 - Current

Branch Supervisor

Tim Horton's
08.2021 - Current

Bachelor of Science - International Management

University of Ottawa

High School Diploma -

École Secondaire Publique De La Salle
Roody Lucien