Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dan-Joel Muamba

Scarborough,ON

Summary

A dedicated and well-organized individual who is known for ensuring total customer satisfaction through the delivery of exceptional service and a smile. Aiming to obtain a part-time position to utilize my customer service skills, communication, decision-making, research, analytical, and time management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Grocery Clerk

Metro Grocery Store
07.2022 - 09.2022
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.

Youth President's Personal Assistant

Impact Restoration Youth Ministry
01.2019 - Current
  • Supervising every services and making sure everything goes well
  • In charge of the administration Department
  • In charge of planning indoor and outdoor activities
  • Liaison between all other leaders
  • In charge of the financial Data entry

Senior Program Leader

Toronto Community Housing
03.2023 - 11.2023
  • Established strong relationships with stakeholders, promoting collaboration and effective communication.
  • Delivered exceptional results in program performance by utilizing data-driven decision-making.
  • Managed complex initiatives, navigating challenges to achieve successful outcomes in a dynamic environment.
  • Worked with diverse groups of children, helping the youth develop leadership skills in challenging communities.
  • CPR Training was done, learned new skills which grew knowledge and understanding in this area.

Education

Père-Philippe-Lamarche (Middle/High School)
06.2020

High School Diploma -

George Brown College
Toronto, ON
04.2025

St John Henry Newman
06.2022

Skills

  • Fully bilingual in both French and English
  • Superior customer service skills and strong knowledge of customer service and service delivery principles/practices to detect and deal with customer service issues quickly and calmly in a high volume, customer service environment
  • Experience of frontline customer service experience, utilizing both French and English skills
  • A quick learner who can work independently and with people
  • Trustworthy with private and confidential documents and people's privacy
  • Strong communication skills, with the ability to fluently communicate in both English and French
  • Social Media: strong with Twitter, Facebook, Instagram
  • Excellent organization and interpersonal skills
  • Able to work well and efficiently under stressful situations
  • Excellent problem solving, leadership, facilitation, interpersonal and communication skills
  • Competent when working under pressure and can prioritize activities to meet tight deadlines

Languages

English
Full Professional
French
Native or Bilingual

Certification

CPR Training was obtained at Toronto Community Housing in early 2023.

Timeline

Senior Program Leader

Toronto Community Housing
03.2023 - 11.2023

Grocery Clerk

Metro Grocery Store
07.2022 - 09.2022

Youth President's Personal Assistant

Impact Restoration Youth Ministry
01.2019 - Current

Père-Philippe-Lamarche (Middle/High School)

High School Diploma -

George Brown College

St John Henry Newman

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Dan-Joel Muamba