Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dessunkur Ragoobeer

Toronto,ON

Summary

Highly motivated and detail-oriented professional with extensive experience in customer-facing roles across various industries, including retail, payroll, and hospitality. Proven ability to deliver exceptional customer service, manage complex inquiries, and resolve issues efficiently in both English and French. Demonstrated expertise in handling high-volume inbound and outbound calls, processing payroll with precision, and coordinating events with a customer-first approach. Adept at building strong relationships with clients and colleagues, leading to increased customer satisfaction and loyalty. Seeking to leverage bilingual communication skills and a strong customer service background in a bilingual customer representative role to contribute to organizational success

Overview

5
5
years of professional experience

Work History

Grocery Clerk

FreshCo
10.2022 - Current
  • Delivered exceptional customer service by assisting over 50 customers daily, helping them locate products, and providing personalized recommendations, which led to a 15% increase in customer satisfaction scores.
  • Managed and stocked skids efficiently, reducing restocking time by 20% and ensuring product availability during peak hours, directly contributing to sales growth.
  • Refilled and organized high-demand products such as milk and eggs, creating visually appealing displays that boosted impulse purchases.
  • Resolved customer inquiries and issues, such as locating out-of-stock items and offering alternatives, enhancing the overall shopping experience and building a loyal customer base.

Payroll Assistant

Atalian Servest Group
02.2022 - 06.2022
  • Provided accurate and timely payroll services for 200+ employees, ensuring error-free processing of employee details and payments, which improved payroll accuracy by 98%.
  • Managed leaver records and processed final payments within strict deadlines, contributing to a seamless transition for departing employees.
  • Handled inbound calls from employees regarding payroll inquiries, such as tax deductions and holiday pay, resolving issues within 24 hours and ensuring a positive employee experience.
  • Conducted outbound calls to new hires to verify starter details, including tax information and banking details, reducing onboarding time and ensuring smooth payroll processing.
  • Addressed and resolved payroll-related queries via phone and email, maintaining a high level of employee satisfaction and trust in the payroll system.

Marketing and Event Management Intern

Golden Venue
05.2021 - 01.2022
  • Coordinated multiple high-profile events, including a wedding with 300 guests, ensuring all aspects of the event met client expectations and resulted in glowing testimonials.
  • Assisted in daily operations, including guest relations and administrative tasks, leading to smooth event execution and minimal client complaints.
  • Developed strong client relationships, which led to a 25% increase in repeat business and positive word-of-mouth referrals.

Food and Beverage Coordinator

Labourdonnais Waterfront Hotel Caudan
04.2019 - 08.2019
  • Managed inbound client reservations for a fine-dining restaurant, handling over 20 reservations daily and ensuring accurate and timely booking.
  • Coordinated with kitchen and service staff to fulfill guest requests, such as customizing menus for dietary restrictions, enhancing the dining experience and earning positive reviews.
  • Updated operational procedures, which led to a 10% improvement in service delivery time and increased customer satisfaction

Education

Diploma - Global Business Management

Mohawk College
Toronto
07.2024

Bachelor in Hospitality And Management - Hospitality And Tourism Management

Vatel International Business School
Mauritius
11.2021

Skills

  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication
  • Audit reviews
  • Marketing & Public Relations
  • Event Management
  • Communications
  • Client Development
  • Bilingual Speaker ( English/ French / Hindi

Languages

English
Native or Bilingual
French
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Grocery Clerk

FreshCo
10.2022 - Current

Payroll Assistant

Atalian Servest Group
02.2022 - 06.2022

Marketing and Event Management Intern

Golden Venue
05.2021 - 01.2022

Food and Beverage Coordinator

Labourdonnais Waterfront Hotel Caudan
04.2019 - 08.2019

Diploma - Global Business Management

Mohawk College

Bachelor in Hospitality And Management - Hospitality And Tourism Management

Vatel International Business School

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Dessunkur Ragoobeer